cluebrick's profile

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1 Message

Tuesday, October 26th, 2021 10:07 PM

uverse frequently goes black and cuts out; no pixellation just black screen

Just as the subject says, U-verse will quit in the middle of a program and blacks out for couple of minutes.   Doesnt matter which channel.  Program guide inoperable for these minutes as well.  Then returns back.   

ACE - Professor

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8.1K Messages

3 years ago

Make sure all connections are tight.

When you're not set to record anything for 10 minutes or so.

Unplug all devices from the power outlets.

Wait 30 seconds.

Plug gateway back in.

Plug DVR back in.

Plug other receivers back in.

If still problematic, call technical support at 800-288-2020.


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