U-verse channels freezing after 10-15 seconds

Hello @Kjk1774!

Experiencing issues with your Uverse signal can be exasperating. I am happy to help!

I see  you have already posted a private message to us, so please be on the lookout as I will be responding to it.

Thank you for reaching out to us here on the Community Forums! Have a great day!

Jenn, AT&T Community Specialist  

I have had problems with Uverse for a year. According to the tech I lose sync. It happens frequently where the picture breaks up and the internet doesn’t work. I’ve had many tech visits and there has been no resolution. I was down for 5 days before a trine ,echo fixed it. It worked for 18 hours and now I’m down again until they come tomorrow. It’s been a real nightmare. I like Uverse features but if they can’t fix it I’m going back to cable.

Jubano 

I spoke too soon. Some of the channels that were freezing up are working now but others are now locking up. Come on ATT, please fix this!!!!! It's been going on for years now based upon comments in this forum.

Greetings @Kjk1774!

No problem! I appreciate you providing this information and understand you have already spoken with our next level of support. If you would like me to send out another tech, I will be more than happy to.  This will also determine if there is an outage and what steps to take next.

I look forward to working with you!

Jenn, AT&T Community Specialist

Yes, let's schedule another on site tech. I currently have HGTV, 1450, freezing which is one we like to watch all of the time. This is one of many that freeze. They seem to be changing frequently now. 

Let me know dates and and times and we can schedule another on site tech. My last tech was Nick ***, phone number ***, He has seen my issue first hand. You may want to speak with him as well.

Let me know some dates and times and I will confirm.

Thank you

[Edited for privacy. This is a public forum. Please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

Hello @Kjk1774!

I am in the office Wednesday through Saturday from 7am to 6pm CST. I can contact you anytime on Wednesday if this will work for you. Please let me know the time to reach you and I will be happy to do so.

I look forward to your response. Have a fantastic day!

Jenn, AT&T Community Specialist

This is identical to my issue. The phone tech told me that U-verse is providing the necessary signal but it’s hgtv that I need to contact regarding the lost signal and freezing. Umm, Whaaaat? I write a check to U-verse - not Hgtv

Something very fishy and substandard with U-verse. Get it together guys. 

It's not an HGTV issue. That's just the current channel that is freezing. Since November, I have had ESPN and the CW freeze. In December, premium Showtime channels and local stations, then The a Travel a Channel. Now HGTV. I have not checked all of the channels in the plan but judging from these forums, it is an ongoing problem for AT&T that they refuse to acknowledge. They ignore the fact that the problem is common across multiple customers. They treat each like a problem with your equipment. I have had some techs say it's a network issue with now estimated resolution.

I am having the same issue.  But here is the deal, it happens at basically 6 pm every day.  Is ATT pushing down updates or something at that time?

Thanks for not answering the question.

[Please keep it courteous]

Still happening to us for over a year.  

Same exact problem, every five minutes or less lose connection (signal lost), change channels and switch back it works for a few minutes and samething over and over.  This has been going on for over a year and UVerse is unwatchable.  Switched to Fibre, changed out modem and receiver 3 times each. Cable runs from AT&T outside box directly to modem, modem directly to receiver, cable using port 1.  Changed out patch cable, changed out HDMI cable, even different TV, same problem.  BGW 210 modem, VIP2262 receiver.