2 Messages
Uverse can't scheldule recording of three or more shows at one time
Since two weeks ago I am not able to schedule recording of three or more shows at one time. When I go to resolve any conflicts, only three shows are listed as being in conflict. I am able to manually record 5 shows at one time but cannot schedule the concurrent recording of more than 2 shows. Technician came out and they received the following message from the ART/VOD team. "We are currently experiencing a known issue out of multiple VHOs, Richardson TX VHO is one of them, where a customer will not be able to schedule more than 2 recordings. They have not given us an ETR about this issue yet however there is no workaround that we know of as yet. The issue began about 2 weeks ago."
Technician closed my ticket... What can I do to push for a resolution?
JefferMC
ACE - Expert
•
36.8K Messages
2 years ago
My wife (who is the only one who does a lot of recording... I just record sports) has noticed that her series recordings are failing to record episodes, they're not getting flagged with the 3 red dots, even though they meet the criteria to get flagged. In the past, a DVR reboot would clear this up. I've tried both a soft and a hard reboot of the Gateway to no effect. I can do a disaster recovery reboot, but that takes a while. and there's not much point if it's a VHO issue.
Creating new series recordings appears to work, for now, but recreating the entire series recording slate is a big effort (across a dozen or more channels).
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HakhamDamodar
1 Message
2 years ago
One thing you could try is reaching out to your service provider's customer support again, either via phone or online chat, and explain that the issue has not been resolved. You can refer to the message you received from the ART/VOD team and explain that the problem is still ongoing. Ask them if there are any updates on the issue, and if there are any workarounds you can try in the meantime.
If the customer support representative is not able to provide a satisfactory resolution, you can ask to speak to a supervisor or escalate the issue to a higher level of support. It's important to remain calm and polite while explaining your issue, as this can help you get better results from the customer support team.
If you're still not able to get a resolution to the problem, you could consider filing a complaint with your service provider's regulatory body. This might help to bring more attention to the issue and could lead to a quicker resolution.
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who1818
2 Messages
2 years ago
Problem was resolved after 5 days without any follow-up from my end.
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