Ballwayasw16 's profile

6 Messages

Monday, February 7th, 2022 2:08 AM

Uverse app

Can't log in. Won't accept ID

Community Support

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254.4K Messages

3 years ago

We can help you log in to your U-Verse account, Ballwayasw16.

 

So that we can find the best troubleshooting options for you, please let us know what error message you're getting when you try to sign in.

 

To make sure that you're using the right user ID, use our Find ID option.

 

We'll be awaiting your response.

 

Aminah, AT&T Community Specialist

6 Messages

3 years ago

Here's a screen shot

6 Messages

3 years ago

Sorry, this is the right one

Community Support

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254.4K Messages

3 years ago

Thank you for that information, Ballwayasw16.

 

What user ID did you get with the Find ID option?

 

Aminah, AT&T Community Specialist

 

 

6 Messages

3 years ago

[email scrubbed]

(edited)

Community Support

 • 

254.4K Messages

3 years ago

Sorry Ballwayasw16, let me rephrase my question, since we don't want you to put personal information in the public space. Is the user ID the same, or different?

 

Aminah, AT&T Community Specialist

6 Messages

3 years ago

Same

Community Support

 • 

254.4K Messages

3 years ago

Thanks, Ballwayasw16. We'll continue this in a Direct Message. It's the chat icon next to the bell icon in the upper right corner of the Forums.

 

Aminah, AT&T Community Specialist


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