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New Member

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28 Messages

Monday, October 18th, 2021 4:24 PM

Uverse app will not stream live tv

Uverse app will not stream live tv. It just say loading and never comes up i am streaming frim a fire tv away from my house. It was working a couple days ago

New Member

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6 Messages

3 years ago

Getting the same problem with the app.  Started yesterday.  Stuck / no response when trying to load Live TV channel listing. Running app through Fire TV….

(edited)

New Member

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28 Messages

3 years ago

Same here so its not just me

Community Support

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254.4K Messages

3 years ago

We're here to help you enjoy TV, @JD_Kidd!

 

We suggest re-installing the U-verse application on your TV, as well as clearing any cache and cookies on your device.

 

Let us know if this helps!

 

Donovan, AT&T Community Specialist

New Member

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6 Messages

3 years ago

Tried all (clearing cache, clearing data, uninstalling and reinstalling) and still not loading Live TV 

New Member

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28 Messages

3 years ago

Same here deleted app reinstalled cleared cache and data and still does not load

New Member

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28 Messages

3 years ago

Live tv streams on my phone but not my tv

Community Support

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254.4K Messages

3 years ago

Hi, @JD_Kidd.

 

We're aware that the U-Verse app isn't working properly with the Fire TV and are working on a solution. We don't have an estimated time, but you'll know it's been resolved once it starts working again.

 

If you need help with anything else, let us know.

 

Thank you for contacting the community forums team.

 

Aminah, AT&T Community Specialist

Scholar

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69 Messages

3 years ago

Exact same problem! 

Uverse app for my Fire TV (Toshiba model) stopped working Saturday Oct 16th.  There is NO LIVE TV for the Uverse app.  After spinning for some time, the screen reverts to the Uverse app home page.

Ended up deleting the Uverse app; then reinstalled it and logging in.  Also rebooted AT&T Res GW and Restarted the Fire TV.  This spinning/time-out problem also occurs with my Fire TV stick attached to a conventional HD TV in another room.

I am able to get on demand programs via left hand column Networks, TV Shows, but nothing live.


Want to watch MLB playoffs on FS1 and TBS but can't do it without live TV!

Scholar

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69 Messages

3 years ago

AT&T tech support continues to offer "cookbook" type solutions which don't resolve the problem, e.g. clear cache, reboot your WiFi router/Res GW, re-install the app, etc.  We all tried those before posting to this community FORUM!

Uverse app for my Fire TV (Toshiba model) stopped working Saturday Oct 16th.  There is NO LIVE TV for the Uverse app.  After spinning for some time, the screen reverts to the Uverse app home page.

Ended up deleting the Uverse app; then reinstalled it and logging in.  Also rebooted AT&T Res GW and Restarted the Fire TV.  This spinning/time-out problem also occurs with my Fire TV stick attached to a conventional HD TV in another room.

I am able to get on demand programs via left hand column Networks, TV Shows, but nothing live.


Want to watch MLB playoffs on FS1 and TBS but can't do it without live TV!

Scholar

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69 Messages

3 years ago

Dear AT&T Tech Support:

Please ESCALATE PROBLEM RESOLUTION SO YOUR UVERSE CUSTOMERS CAN WATCH LIVE TV ON THE UVERSE APP FOR FIRE TV.  IN PARTICULAR, WE CAN'T WATCH MLB PLAYOFFS OR ANY OTHER LIVE SPORTS/NEWS/DOCUMENTARIES!

11 Messages

3 years ago

Same problem, been like this since Sunday morning. Please fix ASAP!! 

ACE - Professor

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1.5K Messages

3 years ago

I’m streaming football now using a fire tv in my home.   

I do not believe att allows viewing Uverse outside of its 21 state service region.  

Scholar

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69 Messages

3 years ago

gr8sho  You evidently did not read AT&T's acknowledgement of No Live TV on Fire TV. Copy/paste:

We're aware that the U-Verse app isn't working properly with the Fire TV and are working on a solution. We don't have an estimated time, but you'll know it's been resolved once it starts working again. 

Aminah, AT&T Community Specialist

................................................................................................................................

All those who reported this problem were able to watch Live TV on the app till a few days ago.  In particular, I live in CA (1 of 21 states where AT&T provides internet service.

............................................................................................................................

As of this morning, I can watch Live TV on the Uverse app again. The live TV problem was evidently in AT&T's Uverse streaming servers- not in the Uverse app client installed on the Fire TV.

AS THE PROBLEM HAS BEEN FIXED, THIS THREAD SHOULD BE CLOSED!

ACE - Professor

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1.5K Messages

3 years ago

@ajwdct 

If you’re willing to wait, fine with me.  I’m simply stating facts the device and app work perfectly for me.  


NEED HELP?