Uverse app on firestick not working

We'd be glad to help you with your U-verse app on Firestick concern, @Bridog!

Please verify that your device is compatible with the latest version of the U-verse app.

• You may also need to try logging in using your AT&T email address instead of your account email.

Let us know if this helps. 

Qudus, AT&T Community Specialist. 

Its a firestick, so compatible. If my gmail address works on my phone, would it for some reason be different for the firestick app?

Let's get your U-verse app working again, @Bridog!

Since you're trying to access the app through 3rd party equipment, the login credentials required may be different. We recommend trying to login using your AT&T email if your personal email doesn't work. 

The different icon color is likely due to the recent software update for the firestick. 

Please let us know if this helps! 

Raiden, AT&T Community Specialist 

That actually worked. Thank you all.

I'm glad to hear we were able to get you back into your U-verse app, @Bridog!

If you need help with anything else in the future, feel free to reach out! I'd love to help! 

Thank you for being the best part of AT&T! 

Raiden, AT&T Community Specialist 

I have faced this type of issue on firestick, but I restarted my device and open AT&T, re--enter my ID, and it starts working fine. You Should also try this. Thanks!