adboom73's profile

Contributor

 • 

4 Messages

Saturday, January 13th, 2024 9:37 PM

U-verse app not working on Android 14, One UI 6

Anyone else have this problem?

I have a Samsung S23 Ultra. After the update in December, the app no longer works 🤨

ATT on the phone was no help. The app store says it's not compatible with my phone 🤨🤨

ACE - Professor

 • 

8.1K Messages

10 months ago

What do you mean by "no longer works?"

My app has an issue where it doesn't get current DVR info. I have to delete the cache via my phone settings and make sure I'm logged out. If I do that, then everything is current.

Contributor

 • 

4 Messages

10 months ago

After the update, I couldn't watch any channels/streams via the app on my phone.

I cleared the cache, powered down/ up the phone, etc. It still didn't work.

I went to uninstall and reinstall the app. That's when the Google Play Store said "thus app not compatible with your device " and would not let me install it.

ACE - Professor

 • 

8.1K Messages

10 months ago

Ok, so this is weird.

My Pixel 6 on Android 14 has multiple Google accounts connected to it. I tried to update apps via my main account and couldn't see any. I then changed to a different account and saw a few apps, one of which was U-Verse.

I switched back to my main account and couldn't see any apps needing to be updated.

The U-Verse app couldn't update because it was too old or unsupported or whatever.

I guarantee that if ATTHelp sees this, they won't be able to help. @davidbk can you take a look at this thread and send it up the chain? Thanks!

Short version: Apparently the most-current update to the U-Verse app on Google Play isn't supported with Android 14.

Edit -- The "important people" at AT&T have been made aware that the Android version of the U-Verse app apparently can't be updated with Android 14. Unfortunately, I have no other info.

(edited)

ACE - Professor

 • 

8.1K Messages

10 months ago

@adboom73 -- I was just able to update my app on Android 14.

And the result...if you're in dark mode, you'll have to turn dark mode off to use it.

(edited)


NEED HELP?