U-Verse customer for years. Have ATT for all my services (phone, wifi, tv) and find them to have horrible customer service. Have called 5-6 times over past 3 weeks regarding this issue and have either been disconnected (after 30-40 minutes on hold) or told they're "working on the issue". Looks like my only resolution is to fire ATT and find a better provider.
Have a look in this forum section for numerous threads on this issue and see if any of them help. TL;DR att is now enforcing use of the att.net ID associated with the U-verse TV account as well as subaccount.
AlGator46
3 Messages
3 years ago
U-Verse customer for years. Have ATT for all my services (phone, wifi, tv) and find them to have horrible customer service. Have called 5-6 times over past 3 weeks regarding this issue and have either been disconnected (after 30-40 minutes on hold) or told they're "working on the issue". Looks like my only resolution is to fire ATT and find a better provider.
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Let's see if we can get you back into your U-verse app, @AlGator46!
Have you tried logging in using your AT&T email instead of your personal one? This is a workaround for this known issue.
Please let us know if you're able to get in that way!
Raiden, AT&T Community Specialist
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gr8sho
ACE - Professor
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1.5K Messages
3 years ago
@AlGator46
Have a look in this forum section for numerous threads on this issue and see if any of them help. TL;DR att is now enforcing use of the att.net ID associated with the U-verse TV account as well as subaccount.
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