twilson20's profile

2 Messages

Friday, July 8th, 2022 4:11 PM

U-verse App No Longer Available

I have been having trouble logging into my U-verse app for a few months. I finally called today and was told the U-verse app is no longer available. Just wanted to verify if this is true that U-verse app is no longer available to existing U-verse customers.

Accepted Solution

Official Solution

Community Support

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254.4K Messages

2 years ago

We'd be happy to help you log into the U-verse app, twilson20.

 

As baseballisback stated, the app is still available to U-verse customers. Be sure to let us know if you still need assistance after calling Customer Support.

 

We also recommend that you check out our Help and Solutions article for the U-verse app. You'll want to try the troubleshooting options under the section titled How to fix your Mobile app from my Smartphone or Device.

  1. Make sure you are using the correct member ID to sign in
  2. Restart the device.
  3. Delete cache. Varies on phone, browser or device operating system.
  4. Uninstall and reinstall the app.
  5. Verify you have the latest software/operating system on your phone or tablet.
  6. Turn off other apps that may be in use.
  7. Make sure you have U-verse TV service and an appropriate package – if you do not have U-verse TV, you can see if it is available by signing into your account at att.com.
  8. Reset your password – This can help sync up your account.
  9. In some instances, restoring the phone has resolved app function. You may lose pictures and other data if this is performed. 
  10. Also, be sure to report/post a review in the applicable software store for your affected device to help address an issue.

We'll be awaiting your response!

 

Aminah, AT&T Community Specialist

ACE - Professor

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8.1K Messages

2 years ago

That's completely untrue. Reps usually (almost always) tell customers the first/easiest thing as it gets them off the phone..

Try logging in with your account ID, I think it's called, and not your user name.

2 Messages

2 years ago

Thank you. I tried logging in with my member ID and Access ID and I kept receiving the error message that I didn’t sign up using that ID.  I’m going to give them a call back.


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