2 Messages
U-verse App No Longer Available
I have been having trouble logging into my U-verse app for a few months. I finally called today and was told the U-verse app is no longer available. Just wanted to verify if this is true that U-verse app is no longer available to existing U-verse customers.
Accepted Solution
Official Solution
DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
We'd be happy to help you log into the U-verse app, twilson20.
As baseballisback stated, the app is still available to U-verse customers. Be sure to let us know if you still need assistance after calling Customer Support.
We also recommend that you check out our Help and Solutions article for the U-verse app. You'll want to try the troubleshooting options under the section titled How to fix your Mobile app from my Smartphone or Device.
We'll be awaiting your response!
Aminah, AT&T Community Specialist
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baseballisback
ACE - Professor
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8.1K Messages
2 years ago
That's completely untrue. Reps usually (almost always) tell customers the first/easiest thing as it gets them off the phone..
Try logging in with your account ID, I think it's called, and not your user name.
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twilson20
2 Messages
2 years ago
Thank you. I tried logging in with my member ID and Access ID and I kept receiving the error message that I didn’t sign up using that ID. I’m going to give them a call back.
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