Make sure you have U-verse TV service and an appropriate package – if you do not have U-verse TV, you can see if it is available by signing into your account at att.com.
Reset your password – This can help sync up your account.
In some instances, restoring the phone has resolved app function. You may lose pictures and other data if this is performed.
Also, be sure to report/post a review in the applicable software store for your affected device to help address an issue.
Note: U-verse TV customers can have up to five mobile devices registered per ID (master or sub) at any given time.
The U-verse app requires that you have the latest iOS. If your device is not compatible with the latest iOS, the app will not work. To view online content, you must be subscribed to the U200 or above.
If you're still having problems or this doesn't address your issue, please let us know!
Hey there! We'd be happy to assist you with your smart home manager app @bobsmith11!
In order for us to continue helping you, we will need to speak in a private chat via the direct message inbox located in the top right corner of the screen.
skeeterintexas
ACE - Expert
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28.3K Messages
2 years ago
Uverse is dying a slow death. Don't expect any improvement.
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bobsmith11
Contributor
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9 Messages
2 years ago
yup... they are making much money off me, but don't care, going to comcast within the month.
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DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
We want to get your U-Verse app working better, @bobsmith11!
We recommend you try our U-Verse troubleshooting steps:
Note: U-verse TV customers can have up to five mobile devices registered per ID (master or sub) at any given time.
The U-verse app requires that you have the latest iOS. If your device is not compatible with the latest iOS, the app will not work. To view online content, you must be subscribed to the U200 or above.
If you're still having problems or this doesn't address your issue, please let us know!
Raiden, AT&T Community Specialist
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skeeterintexas
ACE - Expert
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28.3K Messages
2 years ago
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bobsmith11
Contributor
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9 Messages
2 years ago
saw your bot response before... doesn't work.. doesn't help.
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JefferMC
ACE - Expert
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36.8K Messages
2 years ago
I use the AT&T U-verse app fairly regularly. I don't know what issues you're having with it, but it does what I expect of it.
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DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Hey there! We'd be happy to assist you with your smart home manager app @bobsmith11!
In order for us to continue helping you, we will need to speak in a private chat via the direct message inbox located in the top right corner of the screen.
Be on the lookout for our DM!
Shakendra, AT&T Community Specialist
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