ACE - Expert
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36.9K Messages
U-verse app: Guide not loading
Have been seeing this for a few days, could have been going on longer:
App opens, seems to function, but every channel, every day, has a single program "Not available" that runs from 12:00 AM to 11:59 PM. Tried clearing cache: no change. Tried clearing data: no change. (Note that while it cleared my username and password so that I had to log back in, it apparently stored my favorite channels online, because I didn't have to set them back up.)
I have the most recent version available from Google Play Store.
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*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
UVTVguru
Employee
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39 Messages
3 months ago
Good mornig and sorry to hear you're having issues. Can you please post the build # and device model & build you're using.
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JefferMC
ACE - Expert
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36.9K Messages
3 months ago
App Version 7.9.7
Samsung Galaxy S21FE (SM-G990U1/DS)
Android 14
Kernel 5.4.254...
Build number UP1A.231005.007.G990U1UESEGXJ6
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UVTVguru
Employee
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39 Messages
3 months ago
Thank you for this, I will keep you posted of progress. It definitely s/b working for you.
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UVTVguru
Employee
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39 Messages
3 months ago
Please advise if you're willing to send me your U-verse creds offline to research the issue on the pltform. cThank you, it helped and I wshould have an answer for you soon..
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UVTVguru
Employee
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39 Messages
3 months ago
I was advised the issue is fixed for you. Please be sure to close out the ap and reopen it first to let me knoiw if it the guide populates.
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JefferMC
ACE - Expert
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36.9K Messages
3 months ago
I closed the app from the recent apps view and reloaded it and the Guide populated with real content. Thanks!
So... was this an issue with my account or a regional issue or... ?
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UVTVguru
Employee
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39 Messages
3 months ago
It was specific to your area so anyone in your market area would have been impacted. Thanks so much for the help!!
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JefferMC
ACE - Expert
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36.9K Messages
1 month ago
@UVTVguru
RE: https://forums.directv.com/conversations/watching-uverse-tv/channel-guide-shows-not-available-but-channels-play/67e2d629b3c31c679757b35a
User experiencing same issue. Since it was a LVHO issue, thought you'd like the heads up.
Would you rather I ping you here behind the curtain (like I just did) or should I mention you directly in the thread? Usually I do it this way so that you don't attract stray mentioners for any problem under the sun or... not bother you at all?
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UVTVguru
Employee
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39 Messages
1 month ago
Thanks for letting me know about that issue here.
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