User Not Authorized Error Message

Hello there, Mperfect1! We would love to point you in the right direction on getting your Lifetime app working again. 

We do have some questions for you:

• Does the error occur before or after you log into the app?
• Are you using a your AT&T credentials to the Lifetime app? 
• Can you go directly to Lifetimes' website and log in there?
• What type of device are you using the Lifetime app on?

The reason why we are asking these things is to make sure that we provide the correct support. 

Please answer those questions and please report back to us. 

Thank you for using the AT&T Community Forums.

Matthew, AT&T Community Specialist