New Member
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U200 Package - Not Receiving Channels As Advertised
I switched my TV package from U450 to U200 yesterday. I selected the U200 package based on the package information provided on AT&T's channel lineup page. After switching to the U200 package, all local HD channels and many cable HD channels were no longer accessible. The now-blacked out channels are all shown as included in U200 on the channel lineup page. I wasted an hour speaking with two AT&T customer reps, who both told me that those channels are not included in U200, and attempted to sell me access to the channels for an additional $10 / month. Does AT&T routinely bait and switch customers?
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Official Solution
skeeterintexas
ACE - Expert
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28.3K Messages
4 years ago
HD channels are included in U450 only. To get HD on other levels there's a $10 HD fee.
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JefferMC
ACE - Expert
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36.8K Messages
4 years ago
To clarify what skeeter is saying, there are two different U-200 packages: One is $10/month higher and includes HD, the other doesn't. Which U-200 you get depends on when you signed up for U-verse, before a certain date, HD is a $10 option, after that date, it's not optional. The same is true for U-300. Neither you, nor the CSR, can see that there are two different versions of U-200 because your account can only get the one that applies to you.
The website is designed for new customer eyeballs, even though there is no such thing as a new U-verse customer now. I fought this battle for the same reason a few years ago. I was unable to convince them that it was important that existing customers see the correct HD story.
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ddoyle56
New Member
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2 Messages
4 years ago
HD is an extra charge. However, the deceptive practice of stating "30 channels" doesn't tell you that 3/4 of the are infomercial channels and even include the "My Account" channel. Shame on them for double-dipping; taking credit for including channels in our package and then collecting revenue from the companies doing the advertising.
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edavis1209
5 Messages
3 years ago
I think they do that to. I just switched u200 from u300 and when I pull up channel 1366 (HMM) it says I am not subscribe to that channel even though it shows it is part of the u-200 package.
Do not trust ATT on anything.
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
We'd be happy to check that you're getting the right channels for your package, edavis1209.
First, please create a new thread. This one is 2 years old and could end up getting closed, which would keep us from being able to respond to you.
We'll be on the lookout for your new post!
Aminah, AT&T Community Specialist
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baseballisback
ACE - Professor
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8.1K Messages
3 years ago
Please don't start duplicate threads or reply to old threads.
Since you already started a duplicate thread, I'll close this old one. Continue at the below link:
https://forums.att.com/conversations/watching-uverse-tv/can-not-get-channel-1366-on-uverse-200/623d1f1a7f62b201e58e16f9
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