U verse android app no sound on channel

Hey @Keithom. Thanks for reaching out about the specific channel not working on your Andorid tablet, and we'd be happy to help you.

 

To get started, we'd recommend uninstalling and reinstalling the app. This can help figure our why that channel has no audio. Also, try clearing the cache and cookies off of your tablet. There can be some saved data that is interfering with the audio for the U-verse app.

 

Let us know if these steps help.

 

Robert, AT&T Community Specialist

Hello,

-cleared cache and data,  same no sound on CH1770

-uninstalled, installed Uverse app,   same no sound on CH1770

I have two android tablets (both Samsung) and both have no sound on CH1770.

Both happened around same time.

Keith

  

Thanks for trying those troubleshooting options, Keithom.

 

We have a few more that we'd like you to try from our help and solutions guide for the U-verse app.

• Turn off other apps that may be in use.
• Reset your password – this can help sync up your account.
• Restore the device(s). You may lose pictures and other data if this is performed. 

We also recommend contacting the support team for NBC Sports to see if they're aware of any trouble with their channels.

 

We'll be awaiting your response!

 

Aminah, AT&T Community Specialist

Hello,

I tried latest uverse app on iOS and it is the same. CH1770 no audio. 

might try the password change but I doubt it.

Keith

Let's see what else we can do, Keithom.

 

We'll send you a Direct Message to continue. Look for the chat icon in the upper right corner of the page.

 

Aminah, AT&T Community Specialist

Hi, 

The issue finally went away today.

Looks like someone on the other end did the trick.

Thank you.

Keith