2 Messages
TV won't respond to remote control
Occasionally, I can't control volume on my tv with remote. When I power everything off, the receiver shuts off, but not the tv. When I try to do a restart, the receiver restarts, but the tv goes to the smart tv screen. At this point, the tv will not react to anything. I can't go to the Menu on the remote control because nothing shows up on the tv.
DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Hey there @llcassity, we want to help with your U-Verse remote!
Let’s meet in a Direct Message to discuss your U-Verse remote. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums)
CalebP, AT&T Community Specialist
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llcassity
2 Messages
3 years ago
Oh geez, I think the problem is with the power strip the receiver & tv are plugged into. Moved the tv power cord to a different spot on the strip and everything seems to be working.. I'll replace the entire power strip tomorrow.
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
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