Tv freezes every few minutes just for a second

If it’s just one TV you can try replacing the receiver.

Both gateway and receiver were just replaced and are new 

The freezing is what prompted att to send me a new receiver and gateway 

Hello @Stonecol,

Thanks for reaching out to us, and we'd be happy to help you with your questions about U-verse TV.

We recommended checking out this article. It has some troubleshooting steps that may help. If you continue to have trouble, we recommend downloading our myATT app from the app store or texting myATT to 8758 to receive a link to download it. It allows you to troubleshoot in the palm of your hand quickly and easily. You can even set up a technician appointment.

We also suggest you to check the coaxial connection, and did you try changing the wall jack or surge protector?

For further assistance, we are always here to help!

JennieW, AT&T Community Forum Specialist.

Hi I don’t think it’s a coaxial. I just have the fiber internet with the thin cable into the bottom of the square on the wall that att installed 2 years ago. When I called they said the internet is running top notch. I have a new hdmi cable from the new receiver into the back of the tv. And a new Ethernet cable from the gateway to the receiver. All connections are good and all equipment has been replaced in the last few days. Tests have been run from customer service and still not resolved. 

I also have the app and it says internet looks good. What I do find odd is channel 411 troubleshoot shows generic error and to call customer service. I was told rebooting the receiver should resolve that but the 411 troubleshoot does not work. It states we are experiencing a problem. 

Maybe my last resort is a tech to come out? Customer service said I would not have to pay the 99$ fee but I’m skeptical 

It's been my personal experience the $99 fee is only charged if it's something the customer can do. If they come out and the batteries need replaced in the remote, or the receiver needs plugged in...they're gonna charge.

Here, you've seemingly done all you can do. Sometimes, there's a part in a crawlspace, pole or basement that needs replaced. 

The other option? Call the retentions office during regular business hours. They should offer a money-saving deal. Just remember to cancel the free upgrade on the last day or to call back in when the offer expires.

This should definitely be more than $99 off, which would offset the $99 tech fee...if you get hit by it.

Hi @Stonecol, thank you for the information. We’d be glad to assist.

Due to the nature of your concern, in order to help you with the technician visit. Let's meet in a Direct message to get started. Please Look out for a chat notification next to the bell icon in the upper right corner of the page.

JasmineS, AT&T Community Forum Specialist.

I see a lot of posts about video glitches and freezes regarding Uverse.  It happens to me occasionally also. My uneducated guess is that it has to do with the fact the Uverse operational software/firmware is obsolete and unsupported. Changing equipment around, etc., won't stop the glitches and freezes.  Only a software upgrade by Uverse will solve the problem.

I am currently experiencing the same problem.

Hi @ifonly01, we understand the importance of having a reliable service, and we'd be happy to assist!

We suggest downloading our Smart Home Manager Application. It's free to use, and using our guide you can find how to access your Data Usage. Viewing your Data Usage will let you know what devices are currently taking up so much internet at your home.

You may also want to connect your U-verse TV to your Gateway via an Ethernet cable, as that would create a more stable connection during all hours of the day.

We recommend that you please go through this article about troubleshoot picture problems on U-verse TV which will give you detailed information on how to fix the picture freezing.

Let us know how it goes.

JasmineS, AT&T Community Forum Specialist

Thanks yes I have done all of the above. If I decide to keep this service I will need a tech to come out if fee is waived. 

Yeah, as I said, I think the fee is only for people who can't figure out the basics.

"Oh, your box needed to be reset. Here's a $99 fee."

"We changed your batteries and gave you a $99 fee."

Oddly enough, I had a tech visit a while ago who wanted to replace the DVR. That wouldn't have been a $99 fee even though those usually get mailed. To fix the issue, I ended up replacing coax with ethernet. THAT apparently would have been $99 even though they've replaced older coax with then-new coax countless times for no fee.