The U-verse mobile service is temporarily unavailable. Please try again later. (UVM 996)

Hello there @appindistress!

I can definitely understand your concern with this error message. I’ll be more than happy to share with you some solutions, so you are able to continue enjoying your services!

The steps you have tried so far are definitely great ways to troubleshoot the issue. Since the problem started happening right after the update on your iOS equipment, you will want to check this app using a different device to ensure it works properly. Also, this excellent article provides a tool with great tips and quick fixes for U-verse TV error messages.

Please let us know how this works for you! We want to make sure the problem gets resolved!

Regards,

Anabel, AT&T Community Specialist

I have the same problem.  Not having fun bouncing from forum question to forum question trying to figure this out!!!  I have gone through every tip on resolving the issue and still no luck.  Everything is up to date.  Everything has been restarted!  Still get the same Error Message:  The U-verse mobile service is temporarily unavailable.  Please try again later.

I am having this issue on both ipad and iPhone.

Is there a solution to this yet? Have been having the same problem and tech support was not useful.  Wanted to send me to CONNECT TECH or something like that, but there is a fee involed.  WHAT!!!

AT&T touts watching on the go on mobile but I have not been able to get it to work since I had the service. Just freaking fix it or hire some developers who can!

I never had a problem with Time Warner Cable on my iPad of iPhone. Might be time to switch back. 

I guess ATTCares doesn't care because this is not fixed yet. Hire some developers who know what they are doing already! 

Your web site says "Streaming, channel guide, and managing your DVR are available in the u-verse app!" How can I do that when the u-verse app won't even let me log in??? 

Has anyone been able to get an answer or figure out a fix?  I've gone through every step in the trouble shooting suggestions and nothing.  

Hi all,

Reverting back to the original OS and/ or reinstalling it may help. Also, verify time settings are set to auto. 

ChrisZ

Has anyone gotten an answer for this yet? I'm on this page obviously since i'm experiencing the same issue!  

I shutdown, force restart, deleted/re-installed the app, tried several diff wifi connections, hotspot from my att cell phone to no avail!  Weird enough i'm able to use it on my iphone but not my ipad!  

Same issue. I can log in but not stream on my IPad while my iPhone is streaming fine right next to it. Same iOS same everything. And no help at all from ATT tech support. 

If anyone is still having this issue, there is an answer but ATT Support doesn't understand how to help you. Tier 1 support will continue to link you to unhelpful uninstall/reinstall steps.

I work in IT and finally figured out why I couldn't log in to the Uverse App even though I could sign into mt AT&T account on the myATT app just fine .  I had to go in to the myATT app, go to Settings, Profile, and then switch to my 'TV, Internet' Account instead of my 'Wireless' account. From there, you need to create a memberID associated with your TV, Internet Account. This should solve your issue and allow you to log into the Uverse app with that new MemberID you associated to your 'TV, Internet" Account. 

It work..internet account are the account setup for your gateway to access internet not the account to pay bills 

5yo thread.  Closed.