the FireTV app doesn’t recognize my log in info

We are here to help you with logging back into the app, @Antjord38.

Have you reset your TV?

Have you reset your Gateway?

Have you removed your credentials from the app and reentered them?

We recommend that you reboot your gateway, because this will refresh everything on your network. Also, we recommend that you delete your credentials from the app. After this is done, you can reenter them as this may resync everything on our end.

Let us know if this helps.

Marc, AT&T Community Specialist

Hi Marc - thanks for following up. I have followed all of these steps and I still cannot log into my account using my FireTV. I don’t have this issue on my iPad or iPhone, just the FireTV app. Please help 

Hi, @Antjord38.

Were you able to log in to the app before the update happened?

When did the update take place?

We are just wanting to confirm this, so that we know if its an app issue or an issue with your TV.

Let us know more information, so we can better assist you.

Marc, AT&T Community Specialist

I also have the same problem. The U-verse app for Amazon is not working after the update.  I’ve rebooted and done all, it’s been down since last night.  

Let's see if we can figure out what's going on with the U-verse app, @Jenkins676767!

If the app works on your phone but not on your FireTV, you may want to reach out to the Amazon team and see if they can help. It seems like there could be a problem with the recent software update. 

If you still need help or have another question, feel free to reach back out! 

Thank you for contacting AT&T Community Forums! 

Raiden, AT&T Community Specialist 

Thanks! you don’t have a phone number do you?

Hey, @Jenkins676767! 

You would need to visit their site to find out how to get in contact. We don't have their information. 

Thank you for being the best part of AT&T! 

Raiden, AT&T Community Specialist 

We're glad to hear you were able to login, @Antjord38!

Don't hesitate to reach back out to us if you ever need our assistance again. Thank you for choosing AT&T Community Forums!

CalebP, AT&T Community Specialist 

800-288-2020. Good luck to you. 

Thanks.  I’ll  need it.  Been hung upon on once already and they still no have idea what I’m talking about.  Non US tech support reps are the worst.  

Omg. I’ve been talking to this rep for 25:minutes and she still doesn’t understand what Amazon fire is.  She keeps telling me to call Amazon and it’s not ATTs problem.   Omg.  She won’t transfer me.  

She just put me on hold after telling me “there is no one here who can help you” when I asked to be transferred to a supervisor or someone else.  Seriously, this is beyond comical.  She told me ATT doesn’t make the U-verse app, Amazon does.  

Note for others:  try using your ATT email address instead of your account email, that was the problem for me even though my account email worked before update.  You can get it in your profile.  

Hey, @Jenkins676767! Glad to hear you were able to get this resolved and thanks for the advice! 

If you have any other questions in the future, feel free to reach back out! 

Raiden, AT&T Community Specialist