Hello @emmasonickley, we will be happy to offer a helping hand with your viewing question.
When you are trying to watch Fox News, are you viewing on your home Wi-Fi, or outside your residence? If it is outside your residence, then the U-Verse app can limit what you view. When you are on your home network, you should be able to view everything.
We recommend attempting to clear the cache and cookies on your mobile browser. Doing this can clear any browser settings that may be causing the error. Along with that we advise resetting the password on your U-Verse account password and this can re-sync the account. This sometimes corrects the error you are receiving.
Let us know if this helps! If not, we have a few more things we can try.
emmasonickley
6 Messages
2 years ago
I am using my Samsung note 20 ultra trying to view fox news and get this message. All I did was select att uverse then the message pops up.
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DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Hello @emmasonickley, we will be happy to offer a helping hand with your viewing question.
When you are trying to watch Fox News, are you viewing on your home Wi-Fi, or outside your residence? If it is outside your residence, then the U-Verse app can limit what you view. When you are on your home network, you should be able to view everything.
Please let us know the results.
Lani, AT&T Community Specialist
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emmasonickley
6 Messages
2 years ago
I was at home. It was not through the app, it was just the fox news website
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DIRECTVhelp
Community Support
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254.4K Messages
2 years ago
Thank you for that information, @emmasonickley!
We recommend attempting to clear the cache and cookies on your mobile browser. Doing this can clear any browser settings that may be causing the error. Along with that we advise resetting the password on your U-Verse account password and this can re-sync the account. This sometimes corrects the error you are receiving.
Let us know if this helps! If not, we have a few more things we can try.
CalebP, AT&T Community Specialist
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emmasonickley
6 Messages
2 years ago
I'll give it a shot, ty
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DIRECTVhelp
Community Support
•
254.4K Messages
2 years ago
Hi, @emmasonickley!
Let us know if it works! If not, we have a few more things we can try.
CalebP, AT&T Community Specialist
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danskermor
2 Messages
9 months ago
Doesn't work for me either and yes, I've tried to clear my cache.
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