emmasonickley's profile

6 Messages

Friday, February 3rd, 2023 2:35 AM

Closed

Sorry, your AT&T U-verse account is not authorized to view this content

Sorry, your AT&T U-verse account is not authorized to view this content

6 Messages

2 years ago

I am using my Samsung note 20 ultra trying to view fox news and get this message. All I did was select att uverse then the message pops up. 

Community Support

 • 

254.4K Messages

2 years ago

Hello @emmasonickley, we will be happy to offer a helping hand with your viewing question.

 

When you are trying to watch Fox News, are you viewing on your home Wi-Fi, or outside your residence? If it is outside your residence, then the U-Verse app can limit what you view. When you are on your home network, you should be able to view everything. 

 

Please let us know the results.

 

Lani, AT&T Community Specialist

 

 

6 Messages

2 years ago

I was at home. It was not through the app, it was just the fox news website

Community Support

 • 

254.4K Messages

2 years ago

Thank you for that information, @emmasonickley!

 

We recommend attempting to clear the cache and cookies on your mobile browser. Doing this can clear any browser settings that may be causing the error. Along with that we advise resetting the password on your U-Verse account password and this can re-sync the account. This sometimes corrects the error you are receiving. 

 

Let us know if this helps! If not, we have a few more things we can try.

 

CalebP, AT&T Community Specialist 

6 Messages

2 years ago

I'll give  it a shot, ty

Community Support

 • 

254.4K Messages

2 years ago

Hi, @emmasonickley!

 

Let us know if it works! If not, we have a few more things we can try.

 

CalebP, AT&T Community Specialist 

2 Messages

9 months ago

Doesn't work for me either and yes, I've tried to clear my cache.


NEED HELP?