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Tuesday, January 25th, 2022 6:53 AM
My tv lock me out and I have a pin to unlock the tv. I also don't have a masterpassword
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Community Support
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254.4K Messages
3 years ago
We are here to help with your TV, tatbetty.
Are you trying to log in to the U-verse app?
If you are trying to log in to the app, we suggest that you reset your password. This will resync your account and it will let you sign back in.
Is this referring to any parental controls?
You can manage them via the Smart Home Manager Tool. This will let you turn them on or off, and reset the pin.
Let us know if this helps.
Marc, AT&T Community Specialist
DIRECTVhelp
Community Support
•
254.4K Messages
3 years ago
We are here to help with your TV, tatbetty.
Are you trying to log in to the U-verse app?
If you are trying to log in to the app, we suggest that you reset your password. This will resync your account and it will let you sign back in.
Is this referring to any parental controls?
You can manage them via the Smart Home Manager Tool. This will let you turn them on or off, and reset the pin.
Let us know if this helps.
Marc, AT&T Community Specialist
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