BernEbeling's profile

2 Messages

Wednesday, April 17th, 2024 9:01 PM

PBS WTTW (Chicago) and UVerse Guide are not in sync.

PBS (national scheduling) and WTTW (local Chicago scheduling) and the UVerse Guide need to get their act together.  We like to record several programs, but lately the guide is in error and were NOT getting what's showing on the UVerse guide for WTTW (Channel 1011).  VERY FRUSTRATING. 

Community Support

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254.6K Messages

8 months ago

Hi BernEbeling

 

We completely understand your concern regarding U-verse TV, and would like to help. Let's get the assistance you require.

The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help.

 

Thank you for contacting AT&T Community Forums,
Jennifer, AT&T Community Specialist.

2 Messages

8 months ago

I am a Retired AT&T employee and I'm pretty sure this is NOT an Account issue.  I have several examples of trying to record shows such as "Frankie Drake Mysteries", "Hotel Portifino", "Ms. Fisher's Modern (Edited per community guidelines) Mysteries" and several others and that's NOT what gets recorded.  Sometimes it another PBS show, sometimes it a local WTTW show.  SO, my thought was that somewhere between National PBS and Local WTTW scheduling is not getting the right information to AT&T UVerse scheduling.  

(edited)

Employee

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19 Messages

8 months ago

Thanks for reaching out.  We are taking a look at the issue.  Seems to be market specific as mine is aligned.  Will advise when we hear back on a fix.  


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