That means that the cost of the program exceeds the spending limit that's on your account for Pay Per View ordering. The amounts are usually set at $200, $65, or $49.9.
The spending limit does reset every billing cycle, so you may have never encountered this in the past because the spending limit reset before being exceeded.
However, in this situation, you can temporarily increase the spending limit and finish the order by calling into 1-800-975-2621.
I have never encountered this before. I have ordered lots of movies in the past. You can check my account and see that for months I have ordered lots of movies possibly exceeding 200.00. And my current bill is paid and I only have 54.00 ordered so far on the next bill so I need it increased.
Hello @Daisy4 To fully assist with this issue further, we will need to look over your account in more detail.
I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.
I look forward to your response and the opportunity to help you!
I am having problems finding out how to take my spending for on demand from a spending limit of 0 to something so I can buy something from on demand and I have been round and round on the phone with several departments. Can anyone one tell me how I can do it please.
We're here to help with your spending limit, peg1!
Just to clarify, what type of AT&T U-verse TV customer are you currently? Depending on your answer, you can fit into one of these spending limits:
Business: $0
Consumer: $0 - $150
Connected Community: Vary by contract.
If you are a business customer, we will need to direct you to the Business section of the Community Forums. If you are a residential consumer, we'll be able to help you here.
In the meantime, we suggest creating a new thread with the answer to our question, as this one is a few years old and subject to being closed at any time.
In order to further help with getting your U-verse Pay-Per-View spending limit we'll need for you to reach out to our representatives at 800.975.2621, and they'll be able to further assist with increasing your spending limit.
Please reach back out if you have any further questions. Thanks for reaching out to the AT&T Community Forums.
Accepted Solution
Official Solution
DIRECTVhelp
Community Support
•
254.4K Messages
6 years ago
Hello @Daisy4
That means that the cost of the program exceeds the spending limit that's on your account for Pay Per View ordering. The amounts are usually set at $200, $65, or $49.9.
We hope this answers your question!
Aminah, AT&T Community Specialist
0
0
Accepted Solution
Official Solution
DIRECTVhelp
Community Support
•
254.4K Messages
6 years ago
Hi, @Daisy4!
The spending limit does reset every billing cycle, so you may have never encountered this in the past because the spending limit reset before being exceeded.
However, in this situation, you can temporarily increase the spending limit and finish the order by calling into 1-800-975-2621.
We hope this helps!
John, AT&T Community Specialist
0
0
Daisy4
Contributor
•
2 Messages
6 years ago
I have never encountered this before. I have ordered lots of movies in the past. You can check my account and see that for months I have ordered lots of movies possibly exceeding 200.00. And my current bill is paid and I only have 54.00 ordered so far on the next bill so I need it increased.
0
0
DIRECTVhelp
Community Support
•
254.4K Messages
6 years ago
Hello @Daisy4
To fully assist with this issue further, we will need to look over your account in more detail.
I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.
I look forward to your response and the opportunity to help you!
Charles, AT&T Community Specialist
0
0
peg1
6 Messages
2 years ago
I am having problems finding out how to take my spending for on demand from a spending limit of 0 to something so I can buy something from on demand and I have been round and round on the phone with several departments. Can anyone one tell me how I can do it please.
0
0
DIRECTVhelp
Community Support
•
254.4K Messages
2 years ago
We're here to help with your spending limit, peg1!
Just to clarify, what type of AT&T U-verse TV customer are you currently? Depending on your answer, you can fit into one of these spending limits:
If you are a business customer, we will need to direct you to the Business section of the Community Forums. If you are a residential consumer, we'll be able to help you here.
In the meantime, we suggest creating a new thread with the answer to our question, as this one is a few years old and subject to being closed at any time.
We hope to hear back from you!
Donovan, AT&T Community Specialist
0
0
peg1
6 Messages
2 years ago
consumer
0
0
peg1
6 Messages
2 years ago
i do not know how to create a thread
0
0
DIRECTVhelp
Community Support
•
254.4K Messages
2 years ago
Thanks for sharing that information with us peg1.
In order to further help with getting your U-verse Pay-Per-View spending limit we'll need for you to reach out to our representatives at 800.975.2621, and they'll be able to further assist with increasing your spending limit.
Please reach back out if you have any further questions. Thanks for reaching out to the AT&T Community Forums.
Robert, AT&T Community Specialist
0
0
peg1
6 Messages
2 years ago
Tech support sent me to collections said they could do it then they sent me to billing no one seems to know how to do this
0
0