Here is more information on how to troubleshoot your U-verse receiver. This will help with the pixilation and freezing you are experiencing. As the ace stated, we suggest that you check your connections to make sure they are tight and secure, and that you reboot your receiver which will refresh the equipment.
Also, we recommend that you reboot your gateway. This will also help with the freezing and pixilation and will refresh the network.
baseballisback
ACE - Professor
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8.2K Messages
4 years ago
Is it just that movie or other channels?
Make sure everything is plugged in tight.
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DIRECTVhelp
Community Support
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255.3K Messages
4 years ago
Let's see if we can get you back to watching your movie, @DLHenderson.
Thank you to @baseballisback for the useful information.
Here is more information on how to troubleshoot your U-verse receiver. This will help with the pixilation and freezing you are experiencing. As the ace stated, we suggest that you check your connections to make sure they are tight and secure, and that you reboot your receiver which will refresh the equipment.
Also, we recommend that you reboot your gateway. This will also help with the freezing and pixilation and will refresh the network.
Let us know if this helps.
Marc, AT&T Community Specialist
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