New Uverse Android App Black Screen

Hi @stinger22, 

Thank you for reaching out to us!

We got you. Let's get the help you need!

We would recommend you to follow some ⁠tips in managing the android apps. 

Let us know if this helps. Feel free to contact us for further queries!

Thank you,

Sarah, AT&T Community Specialist.

This IS the latest update. Have forced stopped and cleared cache did not fix. Uninstall reinstall did not fix. Restart did not fix. 

Hey @stinger22, we understand that you’re unable to get U-verse app, let's get the help you need.

Get the free U-verse app from the App Store^®, Google Play^TM, or the Amazon^® app store. The app is compatible with:

• iPhone^®, iPad^®, or iPod touch^® (iOS 12.1 and above)
• Android^® smartphones and tablets (OS 7.0 and above)
• Amazon Fire TV devices

We recommend you to check on how to Set up enabled apps for U-verse TV.

Pair your U-verse TV receiver with your mobile device and use enabled apps for a truly interactive U-verse TV experience.

Let us know if this helps, or if you need further assistance.

Thank you for reaching out on AT&T Community & Forums!

Bruce, AT&T Community Specialist

I've GOT the Uverse App, I have HAD the Uverse App.  A new version was released and it was updated to my table.  Now when I start it and select a channel to watch I can get the audio, the sound, but the video does not appear the screen remains black.  All other screen elements are there the video is just not streaming.

Hi @stinger22,

We understand the importance of having your service working properly. Let's get the help you need!

After reviewing your concern and trying to resolve through the Community Forums, it looks like you may need more account specific support. To assist you best, we encourage you to review our Contact Us page to identify what method you’d prefer to reach out for this account level help. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support.  We’re sorry we weren’t able to resolve your concern directly in the forums, but let us know if we can assist with anything else.

Thank you,

Bill, AT&T Community Specialist.

It may be that the tablet doesn't have a video codec installed that the new application wants to use. 

Ok why didn’t the new app install and where can I get or even determine which one it wants?

The app expects the OS/Hardware to provide whatever video infrastructure is needed.  That's mainly due to the way codex are licensed.  I have no idea, nor anyway to find out, what codec you might be missing such that you might ask the tablet manufacturer if there's a way to get it.

I haven't had that problem with this app, but I've had it with others that expect a certain version of the HEVC codex to be installed and not every tablet I have has that.

It's a standard ole Samsung Galaxy Tab S6 Lite that was running the previous version of the app just fine. Searched around on the web and can't find anything.