My Uverse app has login error every time

Hello nothingiseasy0,

I am sorry to hear about the issues that you're having and would like to help and look into this for you. Please send us a Private Message here: http://soc.att.com/2uEE6Ki with your account and contact info.

David, AT&T Community Specialist

I am having the same issue. Was there a resolution?

Yes, I finally got it working.  I thought I had "registered" my account, but in order to fully register your account you must create an @att.net email address.  I had gone through the registration, but when asking to create an email address, I said no.  At any rate, I did the registration again, created an att.net email account, used that to log in to the app and it works fine.

I have had U-verse for years and have an @att.net account. it just started not working about a month ago. so that can't be my issue.

I'm glad that you were able to get that take care for. If you need further assistance in the further, please let us know 


Tony–AT&T Community Specialist

How do I fix this problem?  Tried resetting and reinstalling app along with resetting password but nothing works.  Is this app still supported?

Apparently this is a widespread problem.  I've never had a problem but do now.  I think it's an issue on AT&T's end.

I have the same problem. I updated my IPad last night and can’t log in both on my iPad and iPhone 7.

I concur with your conclusion that it was an AT&T problem......After ~8 hours, I've finally been able to login to the app. This was after several deleting and reinstalling of the app......

@nothappytoday  Thanks for the heads up. 

I'll just bet the down time had something to do with the "Nielson Measurement" notice that's popping up.

I am having the same issue. I haven’t been able to log on and I have an att.net email. Please help! 

Unable to log into the U-verse App. Get error log in with your u-verse member id

@Llbusse 

Instead of posting in a four year old thread, look at other recent threads where more up to date information is available.  U-verse is now enforcing use of the member ID which was something created when the service was first installed years ago.   This information should be easy to locate in your account and is also associated to your BAN, billing account number.   

Uverse also supports the creation and use of subaccounts for family members.  

4yo thread containing out dated information. 

As stated, start a new thread with your concern.  Closed.