4 Messages
My user ID won’t work
I’m trying to link the NBC app to my ATT tv service (u-verse) but I keep receiving an error message that it’s not correct.
I then tried to sign in to the u-verse app with my member ID and p/w and I’m receding an error message that it’s not accepted because it’s an att ID. Help!!
DIRECTVhelp
Community Support
•
254.4K Messages
2 years ago
Hi, @charlenegibson58, we would be happy to help with signing into your AT&T services.
We recommend making sure that the sign in ID you are using is correct.
- Go to the Forgot ID page.
- Enter the email you provided when you set up your ID.
- Follow the prompts.
FYI: If you don’t remember what email you used, choose Forgot contact email. If you have more than one ID with the same contact email, your Forgot ID email will list them all.Daniel, AT&T Community Specialist
0
0
charlenegibson58
4 Messages
2 years ago
I have tried both, as well as all troubleshooting and I still can not access
0
0
charlenegibson58
4 Messages
2 years ago
I have a screenshot of the error I’m receiving after successfully linking my ATT TV account with the nbc app
0
0
charlenegibson58
4 Messages
2 years ago
And here is a screenshot using the same credentials 😩 and I did reset the p/w
0
0
DIRECTVhelp
Community Support
•
254.4K Messages
2 years ago
@charlenegibson58, as you're unable to sign-in, we will need to look further into your account.
We will be sending you a Direct Message soon to discuss your account details. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). We will be messaging you shortly.
While you are waiting for the message, please do make sure you are using your Member ID to sign in to your service, which is not necessarily the same as your Access ID.
Daniel, AT&T Community Specialist
0
0