Teacher
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15 Messages
Movie credit for outage?
I got an email from AT&T a few days ago offering a $6 on-demand movie credit because of the recent U-verse outage. But now I can't find the email. 😥 I know the credit was good only for a certain time period, but I don't remember what that time period was, and I don't remember what I have to do to claim the credit. Any help would be appreciated thanks!
Accepted Solution
Official Solution
Ascohoon
3 Messages
10 months ago
Only until 1/31/24. Credit is supposed to be automatic. We got a message on our Tv - no email.
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baseballisback
ACE - Professor
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8.1K Messages
10 months ago
Call 800-288-2020 and ask for the billing department.
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slobeavis
Mentor
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5 Messages
10 months ago
Same here. It was a message on both TV's. When you turn on the TV, had to accept or couldn't continue. Once message went away, tried finding it again like in account settings but message not there. No email either. Hope the credit works. I think it said credit may take up to 2 billing cycles to appear.
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DIRECTVhelp
Community Support
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254.4K Messages
10 months ago
“Hi @slobeavis,
Thank you for reaching out us.
The Community Forums are a public support option where other users, and AT&T, will try and assist with high level support needs. This means we won’t be able to look into account specific concerns. To get the help you need for your unique issue, please review our Contact Us page, and choose the best option to reach out to us. You can call, chat, or reach out via social media, and we can review your specific issue and provide you support. If you feel your issue isn’t account specific, and can be answered generally, please let us know, and we’ll be happy to help”.
Thank you.
Mike AT&T Community Forum Specialist.
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