I'm having the same issue. It's been going on for about three weeks now. The issue is home-wide and is only resolved by restarting the gateway. Internet via wifi still works when this happens.
I'll tag onto to this as my set has already done this twice this morning and this seems to be the most recent discussion about the probblem.
This has been an ongoing annoyance for this past year. It will usually do it multiple times during the day, usually last 30 seconds or so and sometimes takes down the wireless internet with it (usually the case when the outage is over 30 sec). Sometimes changing the channel appears to work, but that may be purely coincidental. It primarily involves one wired receiver (the most watched tv of course), but has happened on two wireless sets. When I spoke to a tech a year ago, he suggested the reason was that my RG hadn't been rebooted in over 6 months (its on a UPS) and that I should do that monthly. The RG had been power cycled within the last couple of weeks, but still have this issue.
My question- are there differences in power cycling the RG versus rebooting (ie, from the 192.168.1.254 interface) or during a factory reset (however that is accomplised)?
JefferMC
ACE - Expert
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36.8K Messages
10 years ago
Do you have more than one TV on U-verse? Do they all have a problem, or just one?
What Residential Gateway do you have?
How are your TV Receivers connected to the Gateway (Ethernet, Coax, Wireless)?
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ultraddtd
Voyager
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1 Message
10 years ago
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njstol
Tutor
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8 Messages
10 years ago
I'll tag onto to this as my set has already done this twice this morning and this seems to be the most recent discussion about the probblem.
This has been an ongoing annoyance for this past year. It will usually do it multiple times during the day, usually last 30 seconds or so and sometimes takes down the wireless internet with it (usually the case when the outage is over 30 sec). Sometimes changing the channel appears to work, but that may be purely coincidental. It primarily involves one wired receiver (the most watched tv of course), but has happened on two wireless sets. When I spoke to a tech a year ago, he suggested the reason was that my RG hadn't been rebooted in over 6 months (its on a UPS) and that I should do that monthly. The RG had been power cycled within the last couple of weeks, but still have this issue.
My question- are there differences in power cycling the RG versus rebooting (ie, from the 192.168.1.254 interface) or during a factory reset (however that is accomplised)?
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