Incoming caller id not displaying on tv

If it works on some but not others, it's not going to be an AT&T phone issue. What TV service do you have?

My tv service is from AT&T Uverse

If the CID displays on the TV than this will be a U-verse TV issue. Moving to that forum. 

I subscribe to both Phone and Uverse TV. That setting has been on for years. Now I can't see the Incoming Calls display on any TV!!! And it won't let me sign into Account Overview.

That different than your original post, best advice I can't think of is call into repair service and report it. 

I have tried calling Customer Support for several days. I continually get the message that they are too busy to talk to me and that I can request a call back or just hang up. Since I have no idea if a return call would be in an hour, a day or a week, I just hang up. They just don't offer Customer Support for a service that we pay $$$$$$$$ for.

To hang on or hang up is your choice. If you don't feel AT&T is providing the customer service you are paying for escalate to a customer care executive by filling out the form, ignore the header. 

Thank you for the form to escalate to a customer care executive. I was not aware such a form existed. I was finally able to get into Account Overview after waiting about 10 minutes and I don't have any of the options Latoya mentions. I watched a video in the Support section, and I don't have the options they show either.

Hey @ifonly01, let's look at your Caller ID together.

Have you tried troubleshooting through our U-verse Troubleshooting and Resolve Tool? If not, we suggest doing so. It's easily accessible on your TV, and makes it very easy to troubleshoot common issues. 

1. Press Menu on the U-verse Remote Control.   
2. Scroll down to Help, then press OK.   
3. Select Information.
4. Scroll to Troubleshoot & Resolve, then press OK.   
5. Select the service you want to troubleshoot and allow the interactive diagnostic test to run and complete.   
6. Follow the onscreen instructions to resolve. Other options may include dispatching a technician or speaking to a Customer Care agent.

Please let us know if this helps.

Tyler, AT&T Community Specialist