J

New Member

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1 Message

Monday, April 13th, 2020 10:53 AM

Closed

I have a red x on my screen and I've rebooted my dvr box numerous times. please help asap!

My services were working perfectly fine now I have a red x on my screen I have tried rebooting the system numerous of times and nothing has work need help asap

Help is much appreciated

Accepted Solution

Official Solution

ACE - Expert

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28.3K Messages

5 years ago

You'll have to call CS 1-800-288-2020 to request a new DVR. One will be sent to you for a self-install. You have 60 days to return the old one using UPS or FedEx.

Be aware that you will lose your recordings but the scheduling stay intact.


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