New Member
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2 Messages
How do I file complaint?
How do I file complaint on customer service that is the worst but keep trying to pretend it care?
Is there an email where I could send them to clearly articulate my complaint?
New Member
•
2 Messages
How do I file complaint on customer service that is the worst but keep trying to pretend it care?
Is there an email where I could send them to clearly articulate my complaint?
skeeterintexas
ACE - Expert
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28.3K Messages
4 years ago
No email contact. File a complaint with the BBB and/or the FCC.
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baseballisback
ACE - Professor
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8.2K Messages
4 years ago
What is the issue? Maybe of us could help.
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cdecastro0104
New Member
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2 Messages
4 years ago
The issue is my wireless plan states that I am supposed to have HBO "For as long as I have the plan." I recently upgraded to internet 1000 and included is HBO Max "free of charge." I have been billed HBO Max so I called and chatted multiple times to either credit me or take the charges off. In doing this, they take off my HBO TV. I was told that I only have U200 plan and I did not subscribe to HBO channel. I keep telling them that it was part of my wireless plan and I have been passed around to different customer reps like a hot potato with no resolution. I spoke to 6 different reps plus a supposedly "Floor Manager" and there was no resolution. I even got hung up on. They were all apologetic but ultimately, there is no solution. Anyone else, have this issue?
Thanks for your comments!
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