Guide only shows 3 days out of programming

We can help you with your program guide so that you can record your favorite shows again, @Txhello.

We encourage you to reboot your modem or Wi-Fi gateway. That will help re-sync your connection. 

Here are steps to take to reboot your modem:

1. Shut down your computer.
2. Turn off your modem or gateway or unplug your power supply.
3. Unplug the telephone cord from the back of your modem or gateway.
4. Optional: Turn off your router or unplug the power cord from the back of your router and make sure the front panel lights are turned off.
5. Wait for 30 seconds.
6. Plug your telephone cord into the back of the modem or gateway.
7. Plug in the power cord or turn on your modem or gateway.
8. Wait for the DSL light on your modem or gateway to turn steady green.
9. Optional: Plug in your router's power cord or turn on your router. After a few seconds, the
10. Internet light (or WAN) on your router should turn on, along with more lights on your modem or gateway.
11. Turn on your computer.

Finally, we encourage you to use our troubleshooting & resolve tool on U-verse TV. It is designed to diagnose and fix service and connectivity issues.

Please let us know if this helps. 

Olajide, AT&T Community Specialist

@ATTHelp   Computer?  Telephone?  DSL???  

WHAT are you talking about????

Shut down your computer.

You don't need to do this in order to reset any AT&T equipment.

Sarcasm: How can I read the rest of the instructions after I turn my computer off?

I don't know how the telephone cord plays a part!

Well, some of the cables out of the back of the gateway can look like phone wires.

I think that article he copied from (and linked) was originally written for legacy DSL.  You know, back 20-25 years ago when you only had one computer connected to your DSL modem.  And that DSL modem was actually connected to the wall jack using the same phone cord you'd use for a phone.  And if you wanted more than one computer you had to have a separate router, so that's why that optional step is there.

But now... geesh.  The U-verse TV customer could be using fiber.  He could have 15 computers connected to the Gateway.  Most of the Gateways no longer have a DSL light.  

Nice try, Olajide, but U-verse TV customers will NEVER, EVER, have legacy DSL.  They'll have either VDSL2 or Fiber.  Period.

Ahh... I never had DSL. I went from dial-up to cable to OG U-Verse to fiber.