M

2 Messages

Sunday, January 30th, 2022 12:29 PM

Closed

Guide button on att remote the direct stream remote

Guide button not working

i can get guide by hitting the home button and scrolling over to guide

i want to be able to use the guide button

it worked yesterday and last nite

Community Support

 • 

254.4K Messages

3 years ago

We're happy to help you fix the guide button on your remote, MYBAK!

 

Let's start by troubleshooting your remote control:

  1. Press Menu
  2. Select Help > Information.
  3. Select Troubleshoot & Resolve
  4. Press OK.
  5. Select TV > Remote Control > Troubleshooting, then follow the prompts.

Give that a try and let us know if it worked, or if you still need assistance!

 

Aminah, AT&T Community Specialist

ACE - Expert

 • 

28.3K Messages

3 years ago

If this question is concerning DirecTV Streams (previously AT&T TV), then you might want to post in the correct forum HERE

2 Messages

3 years ago

Ok thank you 


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