Thanks for reaching out to us, and we'd be happy to help with the freezing channels that you keep experiencing, @Violav.
We appreciate @skeeterintexas for providing that helpful information.
In order to further assist with your U-verse TV service then we'll need to meet in a DM. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). Once you're there, we can continue this over the phone or in chat if you'd prefer.
skeeterintexas
ACE - Expert
•
28.3K Messages
2 years ago
Reboot the receiver. If that doesn’t do it, reboot the gateway & then reboot the receiver.
0
Violav
2 Messages
2 years ago
I have done both and still it did not work
0
0
DIRECTVhelp
Community Support
•
255K Messages
2 years ago
Thanks for reaching out to us, and we'd be happy to help with the freezing channels that you keep experiencing, @Violav.
We appreciate @skeeterintexas for providing that helpful information.
In order to further assist with your U-verse TV service then we'll need to meet in a DM. Please check your Direct Message inbox (it's the chat icon next to the bell icon in the upper right corner of the Forums). Once you're there, we can continue this over the phone or in chat if you'd prefer.
We look forward to hearing from you.
Robert, AT&T Community Specialist
0
0