L

New Member

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1 Message

Friday, May 7th, 2021 10:25 AM

Closed

ESPN2 Frame Rate issue

On ESPN2HD, channel 1606, every program has a bad frame rate. It looks like the cars during Formula One practice are going in slow motion or like I'm watching a streaming feed with poor bandwidth. Also, the audio makes a quick freezing noise every few minutes (the last syllable of what is being said reverberates). This has been going on for a few weeks now, but every now and then, it goes back to normal. This is the only channel I've noticed with this problem. I'm in the Austin, TX designated market area. 

Community Support

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255.3K Messages

4 years ago

Hey @longhornracingfan, we understand that you're having trouble with channel frame rates. Don't worry were here to help.

 

  • Is this the only channel affected?

Learn how to troubleshoot your U-verse picture problem.

TS&R on TV

Try Troubleshoot & Resolve on your TV from the comfort of your recliner. Using your U-verse TV remote control:
  1. Press Menu.
  2. Scroll down to Help then press OK.
  3. Select Information > Troubleshoot & Resolve > TV > Picture.
  4. Select the Picture issue.
  5. Follow the onscreen prompts.

Please let us know if that helps.

 

Charles, AT&T Community Specialist

New Member

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6 Messages

4 years ago

I have the same issue with the same channel.  Tried the above fix, and no improvement.  The same feed over the ESPN app looks normal, only an issue via UVerse.

ACE - Professor

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1.5K Messages

4 years ago

Let’s keep one thread open to discuss your issue.   


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