Jkrobinson87's profile

Contributor

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2 Messages

Sunday, September 1st, 2019 7:01 PM

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ESPN plus

I signed up and paid $87 for ESPN plus and now I do not have access on my tv. I was charged how can I get my access? 

ACE - Expert

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28.3K Messages

5 years ago

ESPN+ is a streaming service and as such, you will need to access it using an app on a Smart TV, Apple
TV, Fire TV, Roku box or a gaming device.

 

How Does ESPN+ Work

Community Support

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254.4K Messages

5 years ago

Hi There @Jkrobinson87,

 

We understand that you are having problems with your ESPN plus access. We can help with that.

 

Can you please tell us what error message you are getting when you try to use it?

 

Are you able to view it on a regular broadcast channel?

 

Are you logging in with the correct userID and password>

 

Please let us know.

 

Matthew, AT&T Community Specialist

ACE - Professor

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8.1K Messages

5 years ago

What @skeeterintexas said. ESPN+ is a streaming service. It is not a "regular broadcast channel."

 

In addition, a yearly package costs nowhere near $87. Why did you pay that much? What site did you pay that much on?

ACE - Professor

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1.5K Messages

5 years ago


@Jkrobinson87 wrote:

I signed up and paid $87 for ESPN plus and now I do not have access on my tv. I was charged how can I get my access? 


Hello.  I have ESPN+ here.  Since you are asking the question in the Uverse forum, it sounds like you're looking to watch ESPN+ using your Uverse settop box.  Unfortunately that is not possible.  You'll need something like a Roku, Apple TV, or Amazon Fire TV.  A chromecast can work as well I believe but would need a smartphone or tablet to cast the stream. 

The SmartTV I have doesn't have an ESPN app, but if it did, ESPN+ would be accessible through that as well. 

Contributor

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2 Messages

5 years ago

I have the same issue with ESPN+ I cannot access via the ESPN App on my Roku TV once I am connected to AT&T wifi. If i however use my mobile hotspot I am able to connect. Similar issue with the app on my mobile phone, if I am connected to AT&T wifi it doesn't allow me to access Espn+ but when I am using my data it works fine.

Also this is a fairly new issue, last week I was able to access fine, not sure if AT&T are blocking persons from accessing this channel (outside of purchasing it from them)

ACE - Professor

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1.5K Messages

5 years ago

@KBizzle 

Technically that shouldn’t happen just because you’re using att WiFi.  I’ve heard others say logging out and back into the ESPN+ subscription fixes that problem.  

Contributor

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2 Messages

5 years ago

I have tried that and still does not work, and as mentioned it solely happens with my wifi at home, I can use it elsewhere (different Wifis) plus using my data, this one is perplexing to say the least.

Contributor

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1 Message

5 years ago

I was going to order the UFC fights too, but if it's this complicated, I'll pass.

(edited)

ACE - Professor

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8.1K Messages

This is just one person. Many people are doing it without issues.
Award for Community Excellence Achiever*
*I am not a DIRECTV employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

ACE - Professor

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1.5K Messages

3 years ago

@mike985 

No doubt, but this has nothing whatsoever to do with U-verse TV.  I suggest finding a relevant forum to talk about that service.  


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