ESPN on U-verse app won’t play thinks I am outside US

Hi, @jimmerpro.

We have a forums article with troubleshoot options for the U-verse app that you should check out.

Let us know if this is helpful, we are happy to provide further assistance.

Ariel, AT&T Community Specialist

None of that works.   Can you please tell me and many other people why ESPN inside your app says U-Verse App error ES1009 “content not available outside the US”.     You can find people asking this elsewhere:  https://forums.att.com/conversations/uverse-tv-apps/uverse-app-error-es1009-content-not-available-outside-the-us/5df02bf3bad5f2f606ed8372

Hi @Jimmerpro, thanks for following up.

Sorry to hear that didn’t get it working. It sounds like there is something causing the app to “think” you are somewhere else or it just can’t verify the location at all.

The app only has 2 ways to determine where you are, GPS or IP Address.

Thinking along those lines, here are a few things we can suggest:            

• Make sure the U-verse app has permission in the device settings to access the location on the device.
• Try turning off your devices GPS to test if it works (or if it’s already off, try turning it on). 
• With GPS off, try connecting your device to a different network (switch from Wifi to Mobile or a different Wifi if available).

Please let us know the outcome, we look forward to hearing back.

Jeff, AT&T Community Specialist

None of that works for me - the problem is on both iphones in my house. One is an Iphone 6, the other is an Iphone SE which makes me think the problem is within the APP.  Any additional suggestions?

This is a real problem.  Att needs to pick up the issue and get it fixed.  

Looks like the issue has cleared up for me on both the Fire tv and Fire HD tablets.