error message on ipad for uverse app

We're here to assist with your U-Verse app, @lcharms!

Can you let us know the following:

• Have you uninstalled/reinstalled the app?
• Have you cleared the apps cache and data?

We ask these questions because they both can clear any settings that is causing the error to occur.

If after trying these methods and nothing improves, let us know as we have a few more things we can try!

CalebP, AT&T Community Specialist 

I always clear the app cache and data.  I even sign out and sign back in.  For some reason it finally worked this morning.

Thank you for the update, @lcharms!

Don't hesitate to reach back out if you ever need our assistance again. 

Thank you for choosing the AT&T Community Forums!

CalebP, AT&T Community Specialist 

Thank you for your help.

You're very welcome, @lcharms!

Don't hesitate to reach back out if you ever need our assistance again. Thank you for choosing the AT&T Community Forums!

CalebP, AT&T Community Specialist