2 Messages
Error code - help?
I am trying to stream on my Galaxy S20 Ultra. I was able to stream On Demand shows until a couple if months ago...it's gotten really old. I have Uninstalled and reinstalled the App but there is no change.
This is what I get:
Error from Internal Player:
com.quickplay.vstb.plugin.player:
9210/
NexPlayerListener.onStatusReport()
msg=NEXPLAYER_STATUS_REPORT_
VIDEO_GET_CODEC_FAILED(com.qu
ickplay.plugin.player.nexplayer:10203)
(com.quickplay.vstb.core:1404) – see internal error for the detail
Does anyone have any idea?
Thanks!
gr8sho
ACE - Professor
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1.5K Messages
3 years ago
@krubar
I can’t remember how many times I’ve tried on demand on my mobile, but it can’t be more than a few times. However on my iPhone X it does stream for me.
Just a guess on my part but your phone is the most recent android, yes? It wouldn’t surprise me if an app update is required.
Perhaps one of the other ACEs can test as well.
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
Hi @krubar! Here to help!
Thank you for bringing this to our attention!
Let's try to stream on a different device to make sure that this is an app issue, also we recommend to turn off and turn back on the device that will be used before trying to stream.
Additional you can check here the compatible devices for streaming.
Please let us know how it goes and don't hesitate to contact us back in case you still need help.
Nathalia, DIRECTV Community Specialist.
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krubar
2 Messages
3 years ago
I have restarted the device...several times, uninstalled/reinstalled the App and it continues to do this. It is updated. It didn't always do this - It started a couple of months ago.
Thanks!
Kim
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DIRECTVhelp
Community Support
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254.4K Messages
3 years ago
We are here to help get you back to watching your favorite shows, @krubar.
As our other agent stated above, Have you tried watching the ON Demand shows on another device?
Here is more information on how to troubleshoot the U-verse App.
We recommend that you reset your password for the app, because this may resync your account on our end.
Let us know if this helps.
Marc, AT&T Community Specialist
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