DVR

Hi there, @pikappc! We're here to help with your DVR.

Thank you for letting us know which steps you've already taken to troubleshoot the missing scheduled recordings. 

In addition to that, we've got some more helpful U-verse TV troubleshooting steps to try:

Remote control help via the Troubleshoot & Resolve tool

1. Press Menu on your U-verse TV remote control. 
2. Use the arrow keys and scroll down to Help, then press OK.
3. Scroll down to Information and press OK.
4. Scroll right and select Troubleshoot & Resolve.
5. Select TV from the top menu.
6. Choose DVR and follow the prompts.

If you haven't already, try rescheduling your recordings again. Let us know if you're receiving any specific error messages, to help us determine what's going on with your recordings.

We look forward to hearing back from you!

Lacey, AT&T Community Specialist 

that didnt work so i had to rerecord all my series recordings. it seems something changed and it just doesn't recognize any of my old recordings. I had 73 series recordings in there too so this has been a painstaking process to redo all this.

Thank you for that information, @pikappc!

Just to be clear, when you redid your recordings, are scheduled recordings showing past 11/28/2022? 

Please let us know so that we can assist further if needed.

CalebP, AT&T Community Specialist 

yes the new recordings are showing up for future dates

also when i try to use Troubleshoot & Resolve i am getting an error message of GUID: c0764e41-910f-4b6c-bf2c-07a45eb8042d

We're glad to see that the new recordings have the correct dates, pikappc.

The Troubleshoot & Resolve Tool can be accessed online and not just through your TV, however, rebooting the receiver should fix the error message.

If you need help with anything else, let us know.

Aminah, AT&T Community Specialist

when i clicked on that link it said:

Do you still need to troubleshoot for your recordings, pikappc?

Aminah, AT&T Community Specialist

well there are some recordings for shows that aren't on right now that I am unable to make a rerecording for so I was checking to see if it would fix those but its not that big of deal.

Thanks for sharing that information with us @pikappc.

Please reach back out if you need any future assistance with your new recordings. Thanks for contacting the AT&T Community Forums.

Robert, AT&T Community Specialist

So updated on this, apparently these series new recordings that I made only last 2 weeks and then I need to do another new series recording. If I have to do this every 2 weeks this is unacceptable and if this cannot be fixed then I wish to no longer be a customer!!!!

We understand your frustration @pikappc. We understand setting up to record series every 2 weeks can be demanding. 

To better understand the root cause and how to find you a personalized solution to your record series concerns, Please let us know if this is only happening when you are recording series on just a particular show, or it happens when you record series on all shows.

You can try these quick tips to fix issues with your U-verse TV recording.

We look forward to your response. 

Olajide, AT&T Community Specialist

This is happening on every show that I set up a series recording for and this is not a user issue as I have talked with other u-verse subscribers and they are all experiencing the same issue. Also troubleshoot and resolve still doesn't work either.

Thank you for that information, @pikappc!

To look into this furhter, let's move this conversation into a direct message. This way we can run some additional tests to determine the root cause of this error. Be on the lookout for a chat notification in the upper right-hand portion of the page, next t the bell icon.

We look forward to speaking with you!

CalebP, AT&T Community Specialist 

Is there anyway I can setup a direct message again for this friday at 4pm CST as I work alot and that would be the best time that I would be home for this. The previous direct message I wasn't getting alot of responses back to me once I left work to go home. I tried to set this up for this friday on the direct message but still am not getting any responses. thank you