Continued Uverse TV Outage

@csgreeley How are your set top boxes(stb) connected?  How many stbs do you have?  What models are they?

He said that the problem was that all of the TVs were through a single ethernet line. 

Did he, or can you, explain what he means by "a single Ethernet line?"  What is your Ethernet topology here?

Thanks @madmax988 !  The Gateway is (Model: Humax BGW320-500).  I have 6 STB and 1 DVR.

Motorola VIP1200 x3

Motorola VIP2500 x2

Motorola VIP2250 x1

I also have CISCO VEN501 x1.

Some of the STB are wired and some are wireless.  The problem occurs with all of them at the same time.  They either all work or all don't work; with a message "Uverse signal is lost".

Thanks, @JefferMC !  As I understand it, he said that the problem was that all of the TVs were coming out of one ethernet from the gateway and that they were using all of the bandwidth of that one ethernet.  I think that the one ethernet is going to the CISCO and that is what the wireless TVs are pulling from.  (Sorry to not be precise as it was unclear what he was trying to say).  He said that the solution was to have all of the TVs use the WIFI, but was not clear what that meant (i.e. switching to DirecTV).

If you need more details, please let me know and i will try to get it.

Summary; starting over the past 2 months or so I have had intermittent loss of Uverse signal to my TVs throughout the house.  I have had Uverse service for 5 years here and have not had any problem.  Problem is solved by unplugging/replugging the gateway.  My service is Fiber 1000/U-verse TV U450.

Thanks!

Chris

In that case the tech is speaking out of his nether regions.  The most bandwidth that your entire setup can ever need to process would be 48 Mbps of data.  Each gateway ethernet port is capable of 1000 Mbps, so that is not the problem.  All of the wirelesses are pulling from the single Cisco WAP, and the Ethernet is capable of handling all the WAP needs to feed the wireless receivers that it is capable of handling, and has much better capacity than Wi-Fi.

AT&T employees are told to push DTVstream.  How well I know that.  It may solve some problems, but it will create others.  If your Internet is also affected and needs the restart, then DTVstream would be similarly affected.

Occasionally resetting the Gateway is not unheard of.  If you were having to do it every couple of months, I would tell you that you may have to live with it.  Much more frequent than that shouldn't be necessary; mine typically reboots only when the firmware updates or the power is out longer than my UPS can keep the Gateway up.

So, you have a DVR, two wired receivers and a WAP connected via Ethernet.  That would fill up your Gateway's LAN ports; its that all you have, or do you have Ethernet Switches and other things?

@JefferMC There are 4 ethernet cords coming out of the Gateway.

1) To the DVR

2) Cisco (WAP)

3) To (what appears to be a switch) a Netgear Prosafe 8 Port Gigbit Switch (Model GS108)

4) A small white box called Asoka PlugLink HD AV Adapter

This set up was put together by an AT&T service man.  I am not sure where all of the the cords from the switch is going to.  One goes into the wall and upstairs to a wired STB.

Does this shed any light?

Thanks!

Chris

Yes, it sheds much light.  But also adds questions to your list:

3) What is on the other end of each Ethernet cable connected to the GS108 Ethernet Switch?

4) Somewhere in your home is at least one (and possibly more) other Asoka PlugLink HD AV Adapter(s) plugged into a wall outlet with an Ethernet cable connected to it.  What is on the other end of each such Ethernet cable?

If you cannot find the other Asoka anywhere, unplug this one and see if something suddenly quits working somewhere.  That is a powerline bridge that provides Ethernet connections over your power wiring.  One is useless.

I notice that the activity lights are on in both port1 and port2.  Port1 is to the gateway, so it will probably always light when any others is on. So, what is connected to the other end of that line on port 2?

My thought is that somewhere there is a piece of failing equipment or a wire that has gotten twisted and is shorting or something.  You may have to try unplugging one thing at a time to see if it makes a difference on your U-verse.  When you find out what does make a difference, then we can home in on that.

The red cord (far left, i called slot #1) comes from Gateway.  The next two black cords (what I call slot #2 and #3) go two different "adapters" (photos #2 and #3 above).  Both of those adapters are connected to white cords that together leave the house.  I am not sure what those are or where they go.  They appear to be "old" connections.

I will start unplugging (except the ADT one) and see what happens.

Thanks!

Both of those adapters are connected to white cords that together leave the house. 

Do you have an apartment, garage, she-shed, workshop, etc. where you have an Ethernet jack?  Generally speaking, Ethernet cables don't leave the house.

ok.  Nice to know. 

I don't think they go anywhere.  I is a single house.  Not sure where they go to.  Thought that they were coming into the house and not going out.  Perhaps they are hold overs.  Let me unplug them from the switch and see if anything happens.

With an Ethernet cable, you could say it's going in or coming out.  But normally we think of a home network as starting with the Gateway router and branching out to the ends.  Those cables lead to "ends."  And with that flashing activity light, there's something on #2.  I would definitely unplug any cable you don't know where goes and find out what quits working. :-)  You may have a neighbor show up at your door and tell you his Internet quit.  :-O

hahaha.

Ok, the Slot #2 (first black cord) goes the the one wired extender upstairs.  Unplugged, it blinks red and the smart home doesn't show it.  Plugged back in, it turns white and the smart home shows 8 devices connected.

ok.  Still having problems...can't seem to locate a specific wire that is wonky.  If an ethernet port can easily handle the pull from the TVs, then clearly there are other problems at hand.

I get the sense is that I need to have another service man come out and go line by line to identify the problem.

Thanks for your help!