Compliment for an employee

Contact ATT Customer Care on the link in my signature below.

Send them a Private Message, on this link, and they should be able to give the help needed to pass on your compliment.  Many times these are answered by FB/Twitter Soc Media Managers, available late nites, weekends.

Include your name, account #, email address and a good phone # (land or cell) and time to contact you on.

Check the blue PM envelope, upper right on every page, for their reply, possibly by email instead. They can do more than any phone rep and stick w/it till it's done. Good luck 😉

Chris
__________________________________________________________

Please NO SD stretch-o-vision or 480 SD HD Channels
Need Help? PM ATT Uverse Care (all service problems)
ATT Customer Care(billing and all other problems)
Your Results May Vary, In My Humble Opinion
I Call It Like I See It, Simply a U-verse user, nothing more

To Whom it may concern at AT&T,

Re: Retail Sales Consultant, Narith *****

My name is Casey ***** and I am an AT&T customer and so was my father, Lynn *****.  Unfortunately, he passed away in October and I needed to close out his AT&T wireless service and Internet service.   It became a difficult ordeal because I didn't know his pass code information, security question, and I my phone was not listed as his contact list.  The difficulty began when I kept hitting a procedural identification theft protocol with the customer service cancellation section and was not able to cancel his accounts.  I was given some instruction to go to a local store with my father's death certificate and account information, which I did in Visalia, California.  Staff there were helpful to a point and were able to cancel my father's wireless service after I paid the balance due on his account.  I tried to close his internet service account at this store but was told by the store manager they were not able to help.  I was instructed to re-contact the AT&T internet customer service cancelation section by phone.  I contacted the customer service section and hit this annoying cancellation loop were I was sent to a several different call centers  (Philippines, Missouri, and some other facility on the east coast) all for not having his pass code, the answer to his security question and my phone was not on his contact list.  This is were I was really getting rubbed raw because I already satisfied proof of his passing to the AT&T wireless section.  None the less, my last contact with a customer service operator gave me instruction to go back to a local AT&T store with my father's account information, and death certificate to request a new temporary pass code.  The operator further explained, I wouldn't be able to cancel the account at the store, but I would be able to get the temporary pass code from an employee to re-contact customer service by phone to start the cancellation process for my father's account.  At this point, I didn't have much faith in the information provided and the instruction I was given.   So once again, I went had back to a local AT&T store (Natomas Market Place, 3591 Truxel Road, Sacramento, CA 95834).  At this store, I asked for a store manager right away and was informed none were on shift at this time but a store lead would contact me. I was contacted by Retail Sales Consultant,  Narith *****.   I explained to him the instruction I was given by the costumer service operator, showed him my father's death certificate, and account information only expecting to get a temporary pass code to go back on this merry-go-round loop with costumer service.  Mr. ***** looked at me, gave me a genuine condolence about my father's passing and said he could help take care of canceling my father's account, right now.  You know what, he did it without hesitation.  He explained he has done this before for other customers, which I was very impressed because here he is on the wireless side of AT&T handling business for the internet side.  After closing my fathers account, I tried to squeeze information out of Mr. ***** on the process of informing his manager about the excellent service I had just received from him.  He humble stated this was not necessary and he was happy to help.  As you can see, I couldn't let this go unnoticed. To me, Mr. ***** is the type of person who is willing to take extra steps to help out costumers stuck in the lack of communication between the wireless and internet departments.  It is my opinion this would be the kind of employee you would want to tap on the shoulder to be a store manager or invest in helping with his career's upward mobility in the AT&T company.  If I was a competitor, I would try to recruit him.  So, to whom it may concern at AT&T, I would like this to be noted on Mr. Narith ***** personnel file for his excellent service and I can be counted by any representative or manager from AT&T about his excellent service.    

Kind Regards,

Casey [edited for privacy-please do not post personal or unique information such as but not limited to full names, employee ID numbers, email addresses, phone numbers, account numbers, etc.]

I was deployed oversees and  before i left I got a new cell phone but did not like it , I came back, 4 months later and the phone was still brand new, I wanted to trade it in , no one would help? they cant change it because it passed the 30 day grace period, so there was a store in Lincoln RI ,

where I spoke to the manager and associate by the name of Devin Rosa, and Brad Pari, managers of the Lincoln RI store, AT&T, they were more than happy to switch out the phone after many people would not help me over the phone, but these 2 great American men, love there freedom and helped me out...they should be commended and given a raise, it too literally 15 minutes now I have a great new phone which I love,,,why is it so hard but they made it possible, take care of these guys , they deserve great things from AT&T and please take care of them they did a great job, and care about making the customer happy unlike some ..god bless AMERICA and SEMPER FI DEVIN AND BRAD...OHHH RAHH

I am a longtime customer. Recently  moved and  took my service  with me have had nothing but trouble  called in so many time this one tech came out  after a bit told me that's all I can do. Then said you would be better off if you get your service ..thought to myself wowsers.i almost did after that let down ...then I called back and spoke to someone else took me see times then got a date they sent me Ryan butler great worker stayed on it for a few hours in pouring rain ..poor guy i didn't think it would work the main box is old and spot all taken up but he fixed it he did what 3 others gave up on he need a raise i think please let him know how greatful i am can now watch tv without the loading wheel and be on my laptop  at same time

Hello

I would like to give big a thumbs up to an AT&T employee at the DC Jenkins Row site 1391 Pennsylvania Ave. Washington DC. Eric(Edited as per community guidelines)was so very helpful and of course extremely patient with me and my mom. He knew his job and got right to it we really appreciated his help. We are long time customers of AT&T. The account is my moms Evelyn (Edited as per community guidelines).

Thank again

Kimberly (Edited as per community guidelines)

I would like to give a big shout out to Alexis Hernandez at your Castle Rock, CO store.  We had a very complicated issue.  We had looked at changing to another carrier and had talked to other carriers.  We had talked to Alexis on Sunday and she gave us concise detailed information.  We went to other carriers and they tried to give us a sales speel.  We were very put off by the other carriers and came back to Alexis.

Alexis was patient, kind, friendly, professional and knowledgeable.  I didn't have all the passwords I needed.  Alexis went above and beyond and gave us her personal number if we needed additional help at home. 

Alexis also spent a great deal of time with us and never got frustrated.  She provided excellent customer service and we never felt pressured. 

Alexis is a consummate professional and a prime example of outstanding customer service.  We now have a "friend" at AT&T and feel confident that if we have an issue, we can come to Alexis. 

In this day and age, exemplary customer service is rare to find.  Alexis personifies that.  We felt appreciated and valued as customers.  We will keep using AT&T because of Alexis.

Thank You,

Jennie and Vernon Neumann  

These two employees ( Ms. Yesika ID: YM476X and Mr. Christian  ID: CG465F)  of AT&T restored my faith that there still exist honest, caring, and kind people around.  We just don't have enough of them!! God bless both of them. 

I was charged for two of the same service for more than a year and I only was able to get 6 months of it back due to the hard work and digging through the events by these two GOOD people, to find out that one of the service was supposed to be canceled but it never did. Working on two jobs and setting direct payment, I never noticed the double charges until by an accident. I was told by another "not nice" employee that I can not get any money back because I have been using the service and that there is no place for me to escalate my concern!!  However, these two wonderful employee were able to get me a refund for 6 months.

I understand that the 6 months refund is the AT&T policy and for this reason I am going to switch and divide my business between 3 different providers. I suggest to all of you do the same and do not let one provider bundle your business. The greed will win and somehow and someday the bundle's good deal all of the sudden become a nightmare before you know it!

This is monthly amount I am going to take away from AT&T:

Cellphones:       $160

Internet     :       $  95

ATT TV      :       $ 143

DirecTV     :       $ 232

==============

Total                 $ 630

Let's fight the GREED together. People deserve better.

I would like to give my appreciation to AT&t store manager Amel Garcia at the Bridgewater NJ,He was so very helpful and extremely patient and kindness with me, 

Thank ,

Nimet

Please don't respond to old threads.