3 Messages
Closed Captioning not working
The closed captioning is checked properly but this feature no longer functions on any channel.The trouble-shooting feature is not specific enough for the CC feature, so it is of no help. Any help would be appreciated. I have a Samsung TV and U-Verse S30 remote. I've had no difficulty using thisfeature for years. Thanks.
Accepted Solution
Official Solution
SaltyDogRocks
3 Messages
1 year ago
I powered down the receiver for 10 seconds, then restarted it. The captions now work.
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baseballisback
ACE - Professor
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8.1K Messages
1 year ago
@SaltyDogRocks -- Please edit your post to remove the email address.
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SaltyDogRocks
3 Messages
1 year ago
I don't see a method to accomplish that, though I've looked for a half hour. Thank you.
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DIRECTVhelp
Community Support
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254.6K Messages
1 year ago
We understand where you're coming from @SaltyDogrocks, we'll be happy to point you in the right direction.
You can connect with our U-Verse Tv support team at 800.288.2020 (Mon - Fri, 7 a.m. - 9 p.m. CT, Sat - Sun, 8 a.m. - 9 p.m. CT.) to assist you with your concern.
If you have any other questions, please let us know.
Irene, AT&T Community Specialist
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skeeterintexas
ACE - Expert
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28.3K Messages
1 year ago
👆. Ignore post by @ATTHelp 🙄
Remember these 4 words: When in doubt, REBOOT!
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