We're happy to help you fix the closed captions on your comedy channel, msilveira!
This could be a broadcasting error, but to make sure the problem isn't on our end, let's go ahead and troubleshoot your receiver.
Perform a reboot by pressing and holding the power button (located on the left side of the receiver) for 10 seconds. You could also unplug the power cord from the wall outlet for 10 seconds.
If the captions are still missing, let us know what channel this is happening on, and we'll see what we can find.
DIRECTVhelp
Community Support
•
254.4K Messages
3 years ago
We're happy to help you fix the closed captions on your comedy channel, msilveira!
This could be a broadcasting error, but to make sure the problem isn't on our end, let's go ahead and troubleshoot your receiver.
Perform a reboot by pressing and holding the power button (located on the left side of the receiver) for 10 seconds. You could also unplug the power cord from the wall outlet for 10 seconds.
If the captions are still missing, let us know what channel this is happening on, and we'll see what we can find.
We'll be awaiting your response!
Aminah, AT&T Community Specialist
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