Channel guide on U-verse app not showing all channels

Let's get your app working again, cwhiten. 

To try to fix the sync issue with app, we are going to suggest some troubleshooting steps from this forums article:

• Force close the app and relaunch it - varies on phone, browser, or device operating system
• Restart the device - You can find this information in your manual as well.
• Delete cache in the app - varies on phone, browser, or device operating system
• Uninstall and reinstall the app - varies on phone, browser, or device operating system
• Download the latest software/OS for your phone or tablet
• Test the App while in Safe Mode - On some models of phones, you can test while in Safe Mode

Also you may want to try these steps as well:

• Log out of the U-Verse TV app
• Clear the App Cache
• Uninstall the App
• Reboot the Device
• Reinstall the app again
• Log back into the app
• Check to see if the guide is updated. 

If there is anything else that we can do for you, please return here. 

Thank you for your question on the AT&T Community Forums. 

Matthew, AT&T Community Specialist

Nothing has worked. The app is really just garbage. And AT&T is no help at all. I’m pretty sure the company as a whole is the same, garbage too. They offer zero support and send all the calls to the “forum” which you’d think is a place that all can help. But to many egos here. And still stuck in a horrible app from a horrible company. And yeah there’s not many alternatives because all the horrible companies bought all the good ones. 

How can I post accepted fix when of course it didn’t?! Not gonna cuz you didn’t. Stop asking me to accept something that is not a fix.

Thanks you so much for trying what we have suggested, cwhiten. 

Let's look in to this deeper. Our next step is for us to move this interaction to a Direct Message. You will see a chat icon next to a bell icon on the top of the page, on the right hand side. Our next message will appear there. 

In the meantime, can you please tell us what the make and model of the mobile device you are using the app on? The reason why asking is that information will be needed in troubleshoot your concern. 

Also, please gather all account information. Please do not post it here. We will ask for it again. 

Just look out for that Direct Message and follow the directions provided. 

We do look forward to working with you. 

Matthew, AT&T Community Specialist. 

I just started seeing this behavior today 5/15/22. It was working yesterday on both a fire tv as well as my iPad. Neither working today. Only see HBO channels, nothing else. 

All of a sudden it is working again on both devices. 🤷🏻‍♀️
Glad it fixed itself. 

@Mebc For me it is temporary. It was working for an hour yesterday then gone. Hit or miss. Spent all day on social (Twitter) and the run around. They finally stop chatting when they can’t help at all. It’s a long vicious circle of nothingness. Hope yours stays active.