CHANNEL CHANGE ON S30 REMOTE

First order of business is always new batteries.

As mentioned above checking the batteries are always the first requisite question asked about remote problems.

Are you saying none of the numbers work when you press them?  Do any of them look stuck down?

Could try rebooting the dvr or receiver (pull plug for 15 secs.),  When in doubt, reboot!

Finally, if all is lost, you have 3 ways to replace the remote,

• Call tech support (800-288-2020) and ask for a replacement but they will probably want to charge you $20, i.e., the att store price.
• Order it yourself from the att online store for $20.
• Purchase it cheaper from amazon, ebay, or other places.

The att remote model numbers are the s10, s20, and s30.

My remote guide does not show channel numbers, alphabet comes up. How do I change remote?  I want to look at channel numbers not enter alphabetical channel letters. I have rebooted and changed batteries. Neither worked. 

Hey Marzacjac, we're here to help with your remote guide.

Just so we understand better what it is your having trouble with can you provide us with a few more details.

• When you mention Remote Guide are you referring to the channel guide that shows up on your TV screen?
• If this is related to the channel guide, learn how to Hide or customize channels in your U-verse TV lineup.

Please let us know so we can better assist you.

Charles, AT&T Community Forums

My remote is ATT Direct TV   The channel Guide only shows channels by letters. For instance while in guide, if I press the number 2 it shows as A&E

Hey @Marzacjac, we're here to help with that.

Please try refreshing your DirecTV receiver.

Please let us know if that works.

Charles, AT&T Community Forums

Hey @Marzacjac, we're here to help with that.

Please try refreshing your DirecTV receiver.

Please let us know if that works.

Charles, AT&T Community Forums

Refreshing the receiver did not work.  I also changed batteries and that did not work.  why would the Guide just automatically change from alpha and numeric channels showing to only the alpha letters showing?   Any more suggestions? It's very aggravating to have to scroll to see each channel before finding the one I want! 

Hey @Marzacjac, we want to help. Let’s meet in a Direct Message to discuss your TV guide. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums).

Elmi, AT&T Community Specialist. 

I don’t see any bell or chat icon in the upper right corner. 

@Marzacjac 

You should repost your issue over in the directv forum.