Dtasd's profile

1 Message

Sunday, July 3rd, 2022 9:01 PM

Cbs stuttering

Second Sunday in a row that CBS stutters on Uverse. How can this be fixed?

ACE - Professor

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8.1K Messages

2 years ago

Is it just CBS? What other channels and what days?

If it's *just* CBS and *just* Sundays, it might be something with the signal being sent. Do you have an antenna you could test it on?

If it stutters on other channels, I'd suggest 800-288-2020 for tech support.

Community Support

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254.4K Messages

2 years ago

We'd be happy to help you fix the broadcast on CBS, Dtasd.

 

Let's start by rebooting your receiver. Just press and hold the power button for 10 seconds.

 

We also suggest using the Troubleshoot & Resolve Tool on U-verse TV if rebooting doesn't help.

 

Just follow these steps:

  1. Press Menu on the U-verse Remote Control.   
  2. Scroll down to Help, then press OK.   
  3. Select Information.
  4. Scroll to Troubleshoot & Resolve, then press OK.   
  5. Select the service you want to troubleshoot and allow the interactive diagnostic test to run and complete.   
  6. Follow the onscreen instructions to resolve. Other options may include dispatching a technician or speaking to a Customer Care agent.

In addition to troubleshooting, please answer baseballisback's probing questions, so we can get a better idea as to what could be causing this.

 

We'll be awaiting your response!

 

Aminah, AT&T Community Specialist


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