Audio Sync issues with AT&T U-verse

Hi @Bryantay1,

We apologize about the issues, but we will be glad to help. Are you using any other equipment in the mix, such as a sound bar, audio receiver, or any other device? Also, if possible, try testing with another U-verse receiver in your house to see if it is just an issue with that one receiver. 

-ATTU-verseCare

Thanks of rhte reply....The syncing issue happens weather i use the sound bar or not. I removed all other equipment and the issue happens with just the reciever and the TV conected.

I've also swiched out the reciever with another one from another room with no improvement.

Thanks

Hi,

Thank you for testing that. Do you notice the same issue when you do a direct connection with component cables to the TV?

-ATTU-verseCare

Unfortunately this TV only has HDMI conections...  

One other thing to check is the HDMI cable version. Just to ensure optimal connection, make sure you are using an HDMI 2.0 cable.

-ATTU-verseCare

yep it's 2.0...  I bought a (overly) expensive HDMI cable just for this TV.  

At this point do i need to have a service tech come out and check the feed to my house?

@Bryantay1,

May need a new box. Send us a  message by clicking here. Provide your:

• Name
• 9 digit U-verse account number
• Thread to this link

Keep an eye on the at the top right corner of your screen for a response. In the meantime, let us know if you have any other questions or concerns!

-ATTU-verseCare

My name is Tim, your case was sent over to my management team and we’ll be assisting you towards a resolution, I work from 1 - 10 CST. I’ve reviewed your account and I see your issue is DVR sound. We would like to assist with your service issues. Please PM us your account number and good contact number. TimB, AT&T Community Specialist

I'm assuming that the problem still hasn't been fixed because I have a Samsung TV and a Samsung sound bar bought all the expensive cables reset the receiver independently connected all of my components and still I have the same problems. Basically my only fix for this is that every single time I turn the TV on, uverse and my sound bar. I have to go to the uverse settings and go to the audio section and switch between stereo and surround sound each time saving each configuration so I can get sound to come from my soundbar. Pain in the ?!# but it's the only solution I've been able to find on my own. Hope this helps some of us having the same issues until ATT decides to have a real solution for the problem.