New Member
•
6 Messages
ATT UVERSE CHANNELS FREEZING
Greetings,
It started about a week ago but now its constant. My tv's that are not connected directly into the router are freezing and skipping so much that I can not watch tv. The only tv that is not having this issue is the one connected into the router. Is there anything that I can do to remedy this issue or should i have a tech come out? Ugh!
Accepted Solution
Official Solution
skeeterintexas
ACE - Expert
•
28.3K Messages
4 years ago
Whole House Reboot
1. Unplug gateway
2. Unplug DVR
3. Unplug all STBs
Wait 30 secs.
1. Plug in gateway FIRST. Wait for all lights to come on.
2. Plug in DVR next. Allow it to become functional.
3. Plug in each STB and wait for each to work before moving on.
0
skeeterintexas
ACE - Expert
•
28.3K Messages
4 years ago
Have you rebooted the gateway? The receivers? Have you done a whole house reboot?
0
0
BevEllis
New Member
•
6 Messages
4 years ago
I have not done a whole house reboot but did unplug the receive for about 15 seconds. I will reboot them all and pray for positive outcome. Thanks for your response.
0
0
baseballisback
ACE - Professor
•
8.1K Messages
4 years ago
What do you mean by "connected to the router?" Do you mean the DVR?
If the problematic receivers are wireless, try moving them closer to the WAP.
0
0
BevEllis
New Member
•
6 Messages
4 years ago
Not sure what is actually the router or the DVR but I will conduct a reboot of the "whole house" and see if that works.
0
baseballisback
ACE - Professor
•
8.1K Messages
4 years ago
The router can also be called the modem or gateway.
The DVR is the biggest box supplied by AT&T and connected to a TV.
Other TV receivers are not DVRs. These may be connected to a cable of some sort or wireless, but are always physically connected to a TV.
0
BevEllis
New Member
•
6 Messages
4 years ago
Thanks you so very much for your responses.
0
BevEllis
New Member
•
6 Messages
4 years ago
Thanks again for your comments, it worked perfectly! My family and I will now be able to watch the game on Friday un-interrupted. ☺
0
0
skeeterintexas
ACE - Expert
•
28.3K Messages
4 years ago
@BevEllis When in doubt, reboot!
0
kauble
5 Messages
2 years ago
What is an STB?
0
0
baseballisback
ACE - Professor
•
8.1K Messages
2 years ago
Set-top box. It's an older term.
But please don't respond to old threads.
0
0