New Member
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3 Messages
ATT U-verse but cannot watch episodes on HGTV app
When I activate the HGTV app on my smart TV, I'm still not able to see the episodes. I keep getting the message, "Not Available. This content is available to viewers who receive HGTV as a part of their pay TV subscription." But I DO have HGTV as a part of my ATT U-verse subscription. And I am activating the HGTV app (signing in, typing in the activation code) on my laptop that is connected to my ATT wifi network.
What is going on and how do I fix this?
skeeterintexas
ACE - Expert
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28.3K Messages
4 years ago
I just logged in on my Roku. Try deleting the app and re-installing it.
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TheaBette
New Member
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3 Messages
4 years ago
I tried deleting and re-installing the app. But it still doesn't work. Dang it.
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JefferMC
ACE - Expert
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37K Messages
4 years ago
Somewhere in the process, it should be prompting you for your TV provider. Are you selecting AT&T U-verse? (AT&T TV tends to be show up before AT&T U-verse and can be easy to select instead... but will not work.)
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TheaBette
New Member
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3 Messages
4 years ago
Yes. I've been consistently choosing ATT U-verse--not ATT TV). Thanks for the suggestion. I guess I'm going to have to call Customer Service again.
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gr8sho
ACE - Professor
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1.5K Messages
4 years ago
@TheaBette
Sure, call it in, but be grounded and expect to waste a lot of time for nought. As customers, we have no formal way to report issues of this type and get them worked.
Was there a success message posted once the login completed? Most of these apps will show the Uverse logo indicating a successful bind. If not, I’ve found it necessary to repeat the process several times.
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